The Cottons Medical Centre

PPG SURVEY 2014-15 V2

This survey is now closed

PPG SURVEY 2014-15

Are you aware that this Practice has a Patient Participation Group?

a) Yes

b) No

How did you book your last appointment?

a) Online

b) Over the telephone

c) Face-to-face at reception

d) Arranged with a clinician at a previous appointment

Have you looked at the Practice Website (www.thecottonsmedicalcentre.co.uk)?

a) Yes

b) No

Have you ever missed an appointment because:

a) I forgot

b) I recovered

c) Too difficult to cancel

d) Other

e) I have never missed an appointment

When you booked your last appointment did you ask to see a particular Doctor or Nurse?

a) Yes

b) No

When booking an appointment were you informed that you were not able to be seen in the next 2 days? What was the reason?

a) There were not any appointments

b) Time offered did not suit

c) Appointment was with a GP I did not want to see

d) A nurse was free but I wanted to see a GP

e) I needed a routine appointment and was prepared to wait

f) Another reason

How long do you think a GP officially has according to NHS guidelines to spend with a patient that attends the Acute Clinic for an appointment?

a) As long as required

b) 5 minutes

c) 10 minutes

d) 15 minutes

Are you aware of the one ailment/ one illness appointment guidelines that GP’s must follow when patients attend the acute clinic for an appointment?.

a) Yes

b) No

In the reception area, are you satisfied that other patients cannot overhear what you say to the receptionist?

a) Yes

b) No

How helpful do you find the receptionists?

a) Very helpful

b) Helpful

c) Adequate

d) Not helpful

Overall, how satisfied are you with the care you get at the Cottons Medical Practice?

a) Prefer not to say

b) Not at all satisfied

c) Not very satisfied

d) Fairly satisfied

e) Very satisfied

The extended Hours Access Clinic is currently held between 6.30pm and 8pm on a Wednesday night. Which of the statements below best reflect your views?

a) These timings are suitable for me.

b) I would prefer a clinic on another evening.

c) I would prefer an early morning appointment.

d) I would prefer a clinic on a Saturday morning.

e) I would prefer 8am to 8pm appointments 7 days a week at a Community Hub (Isebrook

Hospital)

What is your age?

a) Under 16

b) 17-24

c) 25-34

d) 35-44

e) 45-54

f) 55-64

g) 65-74

h) over 75

i) Prefer not to say

What is your gender?

a) Male

b) Female

c) Prefer not to say

What is your ethnicity?

a) White British

b) White Irish

c) Mixed White & Black Caribbean

d) Mixed White & Black African

e) Mixed White & Asian

f) Asian or Asian British Indian

g) Asian or Asian British Pakistani

h) Asian or Asian British Bangladeshi

i) Black or Black British Caribbean

j) Black or Black British African

k) Chinese

l) Any other

m) Prefer not to say

This survey is now closed