86

We would like your views on what issues matter most to you at the Surgery.

1. Appointments and Access

Being able to see the GP of your choice

  55%
  22%
  11%
  10%

Results chart

Being able to book an appointment in advance

  61%
  22%
  4%
  11%

Results chart

Being able to get an appointment at short notice

  60%
  25%
  2%
  11%

Results chart

Not having to wait too long to be seen at the surgery

  41%
  37%
  8%
  12%

Results chart

2. Reception Staff

Was your call answered in time?

  65%
  19%
  6%
  8%

Results chart

Were your greeted when call was answered?

  66%
  13%
  8%
  11%

Results chart

Did the receptionist give you her/his name at time of answer?

  50%
  24%
  9%
  16%

Results chart

Was the receptionist polite?

  70%
  13%
  6%
  8%

Results chart

When you came in for your appointment, were you greeted?

  72%
  9%
  8%
  9%
  2%

Results chart

Did you wait for long time to be served?

  22%
  44%
  10%
  23%

Results chart

Did the reception staff wear a name badge?

  36%
  16%
  15%
  32%

Results chart

Any other comment on Reception Staff:

3. Communications

Do you find "Call Queuing" facility better than getting engaged tone?

  72%
  9%
  5%
  12%

Results chart

Easy to contact Practice by telephone?

  72%
  8%
  8%
  11%

Results chart

Did you know that you could also have a telephone consultation with your General Practitioner/Nurse/Health Care assistant

  45%
  34%
  8%
  9%
  4%

Results chart

Do you find that you can usually get an appointment with the doctor or nurse within an acceptable time-frame, and at times that are suitable for you?

  54%
  26%
  5%
  12%

Results chart

4. Access [within 2 to 3 mile range]

If the practice offers extra appointments at another site, would you attend the appointment there?

  29%
  45%
  6%
  16%
  4%

Results chart

If the practice offered extra appointments at 7:00 AM or /after 6:30 PM at another sites, would you attend the appointment there?

  40%
  44%
  4%
  10%

Results chart

If the practice offered extra appointments on Saturday with a GP; Practice Nurse and Health Care assistant at another site would you attend the appointment there?

  56%
  29%
  1%
  12%

Results chart

Would you attend blood test appointment at another site?

  53%
  23%
  3%
  19%

Results chart

5. Repeat Prescriptions

Are you aware that you could order your repeat prescription online?

  32%
  44%
  4%
  16%
  4%

Results chart

Are you aware that in the next few months, your prescription could be sent online to the chemist of your choice

  26%
  51%
  4%
  16%
  3%

Results chart

Are you aware that you need to give the practice 48 – 72 hour notice for your repeat prescriptions

  60%
  22%
  1%
  15%
  2%

Results chart

6. Cleanliness of the Surgery

Did you find the practice reception clean?

  70%
  24%
  2%
  1%
  3%

Results chart

Did you find the consultation room clean?

  70%
  20%
  1%
  5%
  4%

Results chart

Did you use the washroom facility, was it clean?

  47%
  15%
  5%
  30%
  3%

Results chart

7. Do you feel that changes in the Surgery (e.g. Holiday opening times, services such as repeat prescriptions etc) are communicated effectively?

  41%
  15%
  44%

Results chart

If No

8. Your Likes, Dislikes and if you had a wish….

Things you like:

Things you dislike:

If you could change one thing about the Surgery, what would it be?

Your Experience with Doctor

Doctor / Nurse you saw Name

How long did you wait to see your doctor/Nurse

  11%
  24%
  11%
  17%
  11%
  26%

Results chart

During the Consultation, how good is your Doctor/Nurse at:

a. Putting you at ease?

  58%
  27%
  4%
  9%

Results chart

b. Being polite and considerate?

  65%
  23%
  3%
  8%

Results chart

c. Listening to you?

  62%
  26%
  3%
  6%

Results chart

d. Giving you enough time?

  55%
  22%
  12%
  9%

Results chart

e. Assessing your medical condition?

  56%
  27%
  4%
  9%
  4%

Results chart

f. Explaining your condition and treatment?

  52%
  30%
  4%
  11%
  3%

Results chart

g. Involving you in decisions about your care?

  48%
  33%
  3%
  13%

Results chart

h. Providing or arranging treatment for you?

  59%
  23%
  4%
  11%
  3%

Results chart

About General Practitioner / Nurse / Health Care Assistant

a. Did you have confidence that the GP is honest and trustworthy?

  82%
  5%
  0%
  5%
  8%

Results chart

b. Did you have confidence that the doctor will keep your information confidential?

  79%
  6%
  0%
  8%
  7%

Results chart

c. Would you be completely happy to see this GP again?

  81%
  4%
  2%
  2%
  11%

Results chart

WOULD YOU LIKE THE FINDINGS OF THIS SURVEY

Please give us your Name and Address

If you wish to participate in future survey by email, please give us your email address

Thank you for participating in the survey. Results will be published on the website end of October 2014.

Diversity Monitoring Form

"Diversity Monitoring" is the name given to personal information we collect about the people who use our services and you play a part in helping us to change things.

The information will be sued for statistical purposes only and details will be kept completely confidential

1. Are you

  40%
  54%
  4%

Results chart

2. How old are you

  2%
  40%
  16%
  22%
  9%
  11%

Results chart

3. Do you have a long-standing health condition?

  40%
  46%
  10%
  4%

Results chart

4. What is your ethnic group?

  53%
  12%
  20%
  2%
  1%
  2%
  5%
  5%

Results chart

5. Which of the following best describes you?

  41%
  2%
  4%
  6%
  8%
  25%
  8%

Would you like to receive result of the Survey, kindly write your email address. We would like you to be open, its only through your contribution and suggestion we are able to look at the way we provide our service.

Thank you for participating in the survey. Results will be published on the website end of October 2014.

Diversity Monitoring Form

"Diversity Monitoring" is the name given to personal information we collect about the people who use our services and you play a part in helping us to change things.

The information will be sued for statistical purposes only and details will be kept completely confidential

1. Are you

  6%
  5%
  0%
  89%

Results chart

2. How old are you

  0%
  3%
  6%
  2%
  0%
  89%

Results chart

3. Do you have a long-standing health condition?

  6%
  5%
  0%
  89%

Results chart

4. What is your ethnic group?

  9%
  0%
  1%
  1%
  0%
  0%
  0%
  89%

Results chart

5. Which of the following best describes you?

  8%
  0%
  0%
  0%
  1%
  3%
  0%

Would you like to receive result of the Survey, kindly write your email address. We would like you to be open, its only through your contribution and suggestion we are able to look at the way we provide our service.


THANK YOU FOR PARTICIPATING