Dear Patient,
Many thanks for agreeing to take part in our survey to help our practice understand how we can improve our services
Please answer all of the questions and click 'Send Survey' when you are done.
I usually attend
Appointments
If you need an appointment urgently we will try our best to give you an appointment on the same day. This appointment might not be with your regular doctor. If you need a non-urgent appointment you can book up to 4 weeks in advance. Considering this appointment system, please tell us how much you agree or disagree with the following statements.
Q1. If I need an urgent appointment, I am usually seen on the same day.
Q2. If I need a non-urgent appointment, an appointment is available up to 4 weeks in advance.
Q3. I am happy with the current appointments system.
Opening Times
We appreciate that many patients need flexible opening times, our current opening times are.
The Grange Medical Centre: Monday to Friday 8am - 6pm ( Early opening Monday 7am. )
Colton Mill Medical Centre: Monday to Friday 8am - 6pm ( Late closing Monday 8:30pm. )
Q1. The practice is open at times when I can attend an appointment
Q2. I am happy with current opening times.
Our Surgery
We want to make your visit to the surgery as pleasant as possible. Please indicate how much you agree or disagree with the following statements.
Q1. The practice is easy to get to
Q2. The staff are friendly and approachable
Q3. The practice is clean and tidy
Q4. Overall I think the practice is welcoming
Clinical Care
Providing excellent clinical care is our priority. Please tell us how much you agree or disagree with the following statements.
Q1. I feel listened to by the clinical staff
Q2. The clinical staff treat me with dignity and respect
Q3. The clinical staff communicate their message clearly and effectively
Q4. I am confident in the treatment I receive from the clinical staff
Q5. I am happy with the clinical care I receive
To help us analyse your answers please tell us a few things about yourself:
Are you male or female?
What age are you?
What is the ethnic background with which you most identify?
Do you consider yourself disabled?
Are you a carer?
How would you describe how often you come to the practice?
If you wish to provide feedback on good service or aspects of the practice you would like to improve please add your comments below.
Many thanks for your time in answering the questions on this survey.