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Dear Patient,

We are very interested in receiving feedback from patients that have attended the surgery in the past few months about the service that they have received. We should be grateful if you would complete the following short survey to provide us with this information.

Please note survey results completed within the surgery, online or via post are amalgamated and individuals cannot be identified.

1. First impressions count. Thinking about the times when you contact the surgery either by phone or via the reception, has your first impression of Rivergreen been mainly

  1%
  5%
  53%
  39%
  2%

2.If you need to see a GP urgently, can you normally get seen on the same day?

  65%
  12%
  20%
  3%

3. How quickly do you usually get to see a GP for a routine appointment ?

  52%
  10%
  12%
  5%
  4%
  8%
  2%
  7%

4. What do you consider to be the best thing about the service at Rivergreen Medical Centre ?

5. In your opinion, what would be the top priority for improving the service we provide to our patients ?

6. On a scale of 1-10, with 10 being the highest, how would you rate your overall experience/opionion of Rivergreen Medical Centre

  46%
  26%
  19%
  4%
  1%
  1%
  0%
  0%
  0%
  0%