Winscombe and Banwell Patient Survey 2014

Number of Responses: 66

Winscombe and Banwell Patient Survey 2014

Gender

Male 21%

Female 78%

Age Group

Under 17 0%

18-24 1%

25-34 3%

35-44 4%

45-54 6%

55-64 25%

65-74 34%

75 or Older 18%

Over 85 6%

Prefer not to say 0%

Which surgery do you usually attend?

Winscombe 71%

Banwell 28%

Are you happy with access for disabled patients?

Yes 72%

No 1%

Other (Please specify) 0%

No response 27%

Do you look after someone who could not manage without you?Relative, Spouse, Friend or Neighbour.

Yes 16%

No 81%

No response 3%

Are you aware we can signpost you to local groups such as Crossroads Care for support?

Yes 50%

No 40%

No response 10%

How often do you typically come to the Practice?

Regularly (every few weeks or more) 31%

Occasionally (a few times a year) 60%

Rarely (no more than once a year) 7%

Are you aware that you can request a private area to speak to the Receptionists?

Yes 69%

No 28%

No response 3%

How satisfied are you with the opening hours of the Surgery?

Very Satisfied 50%

Fairly Satisfied 34%

Neither Satisfied or Disatisfied 10%

Quite Disatisfied 0%

Very Disatisfied 0%

Don't know the opening hours 4%

Are you aware that the Surgery offers early morning clinics from 7am onwards?

Yes 90%

No 9%

Are you aware that you can request the following?

An appointment at either Winscombe or Banwell? 98%

A telephone consultation with the doctor? 78%

Seeing a Doctor.In the past 6 months, if you need an urgent appointment, were youable to see a Doctor on the same day?

Yes 78%

No 4%

Can't Remember 4%

No response 14%

If you were unable to see a Doctor on the same day, why was that?

No Appointments 12%

The times offered didn't suit me 1%

The Appointment was with a Doctor I didn't want to see 6%

Was offered an appointment at a different location 7%

Can't remember 1%

Another Reason (Please specify) 0%

How often do you see the Doctor you prefer?

No preference 15%

Always or most of the time 72%

some of the time 9%

Never or almost never 0%

Not tried at this Surgery 3%

How easy is it for you to get an appointment with a Practice Nurse at the Surgery

Haven't tried 13%

Very easy 57%

Fairly easy 28%

Not very easy 0%

Not at all easy 0%

Are you aware of the following clinics, self-testing facilities and services available?

24 hour Blood pressure testing 37%

Self-test Blood Pressure 59%

Ante-natal Clinic 63%

Asthma Clinic 45%

Baby Clinic 63%

Blood tests (Phlebotomy) 77%

Chiropody and Podiatry 46%

COPD Clinic 18%

Counselling 21%

Cryotherapy clinic 15%

Diabetes Clinic 43%

Ear Microsuction 28%

Hearing Tests 43%

Heart Disease Clinic 27%

Joint Injections 43%

Minor Surgery 56%

Palpitation Diagnosis 22%

Physiotherapy 43%

Stop Smoking Support 53%

Urinary Incontinence 27%

Warfarin Clinic 43%

What other Clinics would you like to see offered?

How do you order your prescription?

In person 68%

By post with repeat counterfoil 7%

Online through the surgery website 12%

Through the Pharmacy 24%

Are you happy with the Pharmacy provision?

Winscombe 1%

Yes 50%

No 9%

Banwell 0%

Yes 45%

No 0%

Overall How happy would you say you are with the level of the services you currently receive?

Very happy 63%

Quite happy 27%

Neither happy nor unhappy 6%

Slightly unhappy 0%

Very unhappy 0%

No response 4%

How likely are you to recommend the surgery to family and friends?

Very likely  75%
Quite likely  13%
Not sure  4%
Not very likely  0%
Not at all  0%

What aspects do you like in partuicular, and at any cost would you want to keep?Are there any changes you would like to see introduced?

This survey has been organised by the Patient Participation Group, which is made up of patients, and practice representatives. we are very grateful for their time, and for the time and care you have taken in completing this questionnaire. If you are interested in joining the Patient Participation Group, please see our Reception staff who will be happy to help.

Are you aware we have a Patient Participation Group?

Yes  43%
No  50%
No response  7%

Winscombe and Banwell Family Practice

Winscombe and Banwell Patient Survey 2014

Winscombe and Banwell Patient Survey 2014