13

About Your Visit to the GP

How good was the GP at

Q1 Putting you at ease?

  76%
  15%
  7%
  0%
  0%
  0%

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Q2 Being polite and considerate?

  76%
  23%
  0%
  0%
  0%
  0%

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Q3 Listening to you?

  69%
  30%
  0%
  0%
  0%
  0%

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Q4 Giving you enough time?

  84%
  15%
  0%
  0%
  0%
  0%

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Q5 Assessing your medical condition?

  69%
  15%
  7%
  7%
  0%
  0%

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How good was the GP at:

Q6 Explaining your condition and treatment?

  46%
  38%
  7%
  0%
  7%
  0%

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Q7 Involving you in decisions about your care?

  38%
  46%
  7%
  0%
  0%
  0%
  9%

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Q8 Providing or arranging treatment for you?

  69%
  23%
  0%
  7%
  0%
  0%

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Q9 Did you have confidence that the GP is honest and trustworthy?

  76%
  15%
  0%
  0%
  9%

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Q10 Did you have confidence that the doctor will keep your information confidential?

  84%
  15%
  0%
  0%

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Q11 Would you be completely happy to see this GP again?

  92%
  0%
  8%

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Please enter the name of the GP/Nurse you recently saw and add any additional comments:

About Receptionists and Appointments

Q12 How helpful do you find the receptionists at your GP practice?

  92%
  0%
  7%
  0%
  0%

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Q13 How easy is it to get through to someone at your GP practice on the phone?

  53%
  38%
  7%
  0%
  0%
  0%

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Q14 How easy is it to speak to a doctor or nurse on the phone at your GP practice?

  46%
  23%
  0%
  0%
  0%
  30%

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Q15 If you need to see a GP urgently, can you normally get seen on the same day?

  53%
  15%
  30%

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Q16 How important is it to you to be able to book appointments ahead of time in your practice?

  84%
  15%

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Q17 How easy is it to book ahead in your practice?

  30%
  38%
  30%
  0%
  0%
  0%

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Q18 How do you normally book your appointments at your practice? (please X all boxes that apply)

  38%
  100%
  0%
  0%

Q19 Which of the following methods would you prefer to use to book appointments at your practice? (please X all boxes that apply)

  53%
  84%
  69%
  0%

Thinking of times when you want to see a particular doctor:

Q20 How quickly do you usually get seen?

  15%
  38%
  23%
  7%
  15%

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Q21 How do you rate how quickly you were seen?

  15%
  15%
  23%
  15%
  15%
  0%
  15%

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Thinking of times when you are willing to see any doctor:

Q22 How quickly do you usually get seen?

  61%
  7%
  15%
  15%
  0%

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Q23 How do you rate how quickly you were seen?

  38%
  30%
  7%
  0%
  15%
  0%
  7%

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Thinking of your most recent consultation with a doctor or nurse

Q24 How long did you wait for your consultation to start?

  7%
  15%
  69%
  7%
  0%
  0%

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Q25 How do you rate how long you waited?

  7%
  15%
  15%
  53%
  7%
  0%
  0%

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Q26 Is your GP practice currently open at times that are convenient to you?

  61%
  30%
  0%
  9%

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Q27 Which of the following additional opening hours would make it easier for you to see or speak to someone? (please X all boxes that apply)

  15%
  7%
  30%
  30%
  7%
  7%

Q28 Is there a particular GP you usually prefer to see or speak to?

  53%
  46%
  0%

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Q29 How often do you see or speak to the GP you prefer?

  7%
  30%
  15%
  0%
  0%
  48%

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If you haven’t seen a nurse in the last 6 months please go to Q37. How good was the Nurse you last saw at:

Q30 Putting you at ease?

  76%
  7%
  0%
  0%
  0%
  0%
  17%

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Q31 Giving you enough time?

  76%
  7%
  0%
  0%
  0%
  0%
  17%

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Q32 Listening to you?

  84%
  0%
  0%
  0%
  0%
  0%
  16%

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Q33 Explaining your condition and treatment?

  69%
  7%
  0%
  0%
  0%
  7%
  17%

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Q34 Involving you in decisions about your care?

  46%
  23%
  0%
  0%
  0%
  15%
  16%

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Q35 Providing or arranging treatment for you?

  53%
  15%
  0%
  0%
  0%
  15%
  17%

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Q36 Would you be completely happy to see this nurse again?

  76%
  0%
  24%

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Thinking about the care you get from your doctors and nurses overall, how well does the practice help you to:

Q37 Understand your health problems?

  84%
  0%
  15%
  0%

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Q38 Cope with your health problems

  69%
  23%
  0%
  7%

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Q39 Keep yourself healthy

  69%
  23%
  0%
  7%

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Q40 Overall, how would you describe your experience of your GP surgery?

  69%
  7%
  15%
  7%
  0%
  0%

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Q41 Would you recommend your GP surgery to someone who has just moved to your local area?

  76%
  15%
  0%
  0%
  7%

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It will help us to understand your answers if you could tell us a little about yourself

Q42 Are you ?

  53%
  46%

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Q43 How old are you?

  0%
  38%
  23%
  30%
  7%

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Q44 Do you have a long-standing health condition?

  69%
  30%
  0%

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Q45 What is your ethnic group?

  100%
  0%
  0%
  0%
  0%
  0%

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Q46 Which of the following best describes you?

  61%
  0%
  0%
  0%
  0%
  38%
  0%

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Finally, please add any other comments you would like to make about your GP practice: