52

Improving the Practice Questionnaire 2014

Access to a Doctor or Nurse

Speed at which the telephone was answered initially

  3%
  5%
  5%
  36%
  30%
  15%
  6%

Speed at which the telephone was answered if call transferred

  40%
  1%
  5%
  23%
  15%
  7%
  9%

Length of time you had to wait for an appointment

  1%
  13%
  15%
  26%
  21%
  19%
  5%

Convenience of day and time of your appointment

  1%
  0%
  7%
  26%
  30%
  28%
  8%

Seeing the Doctor of your choice

  15%
  1%
  7%
  17%
  21%
  34%
  5%

Length of time waiting to check in with reception

  0%
  3%
  0%
  13%
  32%
  48%
  4%

Length of time waiting to see the Doctor or Nurse

  5%
  0%
  3%
  19%
  40%
  25%
  8%

Opportunity of speaking to a Doctor or Nurse on the telephone when necessary

  44%
  0%
  1%
  9%
  15%
  21%
  10%

Opportunity of obtaining a home visit when necessary

  63%
  1%
  3%
  5%
  7%
  11%
  10%

Level of satisfaction with the after hours service

  42%
  0%
  1%
  13%
  19%
  13%
  12%

Obtaining a repeat prescription

Prescription ready on time

  11%
  3%
  0%
  3%
  23%
  55%
  5%

Prescription correctly issued

  11%
  3%
  0%
  7%
  17%
  57%
  5%

Handling of any queries

  11%
  1%
  5%
  9%
  19%
  46%
  9%

Obtaining test results

Were you told to contact us for your results

  21%
  1%
  3%
  13%
  25%
  28%
  9%

Results available when you contacted us

  23%
  0%
  3%
  17%
  23%
  26%
  8%

Level of satisfaction with the amount of information provided

  17%
  0%
  1%
  19%
  23%
  32%
  8%

Level of satisfaction with the manner in which the result was given

  19%
  1%
  1%
  15%
  25%
  30%
  9%

About the staff

The information provided by the reception staff

  0%
  3%
  0%
  19%
  38%
  36%
  4%

The helpfulness of the reception staff

  1%
  5%
  1%
  9%
  28%
  51%

The information provided by other staff

  17%
  3%
  0%
  11%
  32%
  34%

The helpfulness of other staff

  19%
  3%
  3%
  9%
  30%
  30%
  6%

Supporting Carers

Are you aware the Practice has a Notice Board for Carers

  65%
  35%

  25%
  75%

Are you aware there is information on our website for Carers

  57%
  43%

  32%
  68%

Do you know who the Carer Champion is for the Practice

  13%
  87%

  73%
  27%

Do you know how to register as a Carer with the practice

  42%
  58%

  42%
  58%

Are you a Carer

  9%
  91%

  76%
  24%

And finally

My overall satisfaction with this Practice

  0%
  1%
  0%
  13%
  28%
  48%
  10%

If Male How old are you

  15%
  13%
  72%

If Female How old are you

  36%
  25%
  39%

Years registered with this Practice

  30%
  19%
  15%
  25%
  11%

Any other comments