A) Making appointments
Q1: In the last 6 months, how easy have you found getting through on the phone?
Q2: How easy was it to get an appointment for the time you wanted?
Q3: Were you able to see the GP you wanted to see?
Q4: How easy was it to get an appointment with the GP you wanted to see?
Q5: How important is it that you see a specific GP when coming to this practice?
Q6: How well do you know which days of the week your GP is available?
Q7: Which of the following methods would you prefer to use to book appointments at your practice? Pelase x all boxes that apply.
B) Patient experience of surgery
Q1: How easy do you find getting into the building at the surgery?
Q2: How clean is the GP surgery?
Q3: In the Reception Area, can other patients overhear what you say to the receptionist?
Q4: How helpful do you find the receptionists at the surgery?
Q5: How long after your appointment time do you normally wait to be seen?
Q6: How do you feel about how long you normally have to wait?
C) Opening times
Q1: How satisfied are you with the opening hours at the surgery?
Q2: As far as you know is the surgery open...
Q3: Would you like the surgery open at additional times:
D) Overall
Q1: Overall, how satisfied are you with the surgery?
Q2: What do you like best about the surgery?
If you could change one thing, what would it be?