9

Question 1

Generally, how easy do you find it to get through to the surgery on the telephone?

  0%
  100%

  0%
  100%

  11%
  89%

  0%
  100%

  77%
  23%

  11%
  89%

Question 2

Last summer we changed our GP appointment system. Most appointments with doctors are now booked for the same day, so you can see someone quickly.

if you have used this system, how well did it suit your needs?

  11%
  89%

  0%
  100%

  33%
  67%

  0%
  100%

  44%
  56%

  11%
  89%

Appointments for nurses are still booked in advance. If, for personal circumstances, you need to book in advance to see a GP, you can still do this. Leave a message with Reception and the GP will call you back or arrange a future appointment.

Any comments or suggestions?


Question 3

Please tick the different ways that you prefer to communicate with the surgery now and, given the choice (and if available) would like to use in the future.

Telephone appointment bookings

  66%
  34%

  44%
  56%

Internet appointment bookings

  22%
  78%

  33%
  67%

Text messaging

  22%
  78%

  11%
  89%

Telephone consultations with a Doctor

  33%
  67%

  33%
  67%

Email consultations with a Doctor

  0%
  100%

  11%
  89%

Internet repeat prescription requests

  33%
  67%

  22%
  78%

Email repeat prescription requests

  33%
  67%

  44%
  56%

Question 4

In general, how would you rate the way our Reception staff deal with you?

  33%
  67%

  11%
  89%

  33%
  67%

  11%
  89%

  11%
  89%

  0%
  100%

Question 5

In general, when you see a Doctor or Nurse, how would you rate their manner (e.g. putting you at your ease, listening to you carefully and taking you seriously)?

  11%
  89%

  33%
  67%

  44%
  56%

  11%
  89%

  0%
  100%

  0%
  100%

Question 6

In general, when you have seen a Doctor or Nurse, how well did you feel they dealt with your urgent problems or ongoing conditions (e.g. by relevant questioning, any necessary examination, test or referral, or giving you relevant information)?

  0%
  100%

  0%
  100%

  77%
  23%

  22%
  78%

  0%
  100%

  0%
  100%

Question 7

If you have been referred for further care or investigation within the last 12 months:

How many times did you see a Doctor about the same problem before your referral was made?


  22%
  78%

  11%
  89%

  44%
  56%


Did the Doctor explain why you were being referred?

  55%
  45%

  0%
  100%

If you experienced problems with your appointment/referral, how helpful was the practice in assisting you?

  0%
  100%

  0%
  100%

  44%
  56%

  11%
  89%

  0%
  100%

  0%
  100%

Question 8

In general, how do you rate the cleanliness of the surgery?

  22%
  78%

  44%
  56%

  22%
  78%

  0%
  100%

  11%
  89%

  0%
  100%

Question 9

How do you rate our repeat prescription service?

  22%
  78%

  33%
  67%

  33%
  67%

  0%
  100%

  11%
  89%

  0%
  100%

Question 10

Do our opening times suit your needs?

  0%
  100%

  88%
  12%

  11%
  89%

  0%
  100%

Question 11

Overall, when you contact the surgery for help or medical advice, how would you rate our ability to help you with any urgent problems or ongoing conditions?

  0%
  100%

  22%
  78%

  22%
  78%

  11%
  89%

  22%
  78%

  11%
  89%

Question 12

How many times would you say you have been to the surgery in the last year?

  0%
  100%

  11%
  89%

  33%
  67%

  0%
  100%

  22%
  78%

  22%
  78%

Question 13

How long have you been a patient at this surgery?

Tick

  0%
  100%

  0%
  100%

  0%
  100%

  0%
  100%

  11%
  89%

  88%
  12%

Question 14

Are there any other services you would like us to be able to provide?

Question 15

Do you have any other comments or suggestions?

Question 16

What is your overall satisfaction with the Practice?

  0%
  100%

  55%
  45%

  44%
  56%

  0%
  100%

  0%
  100%

  0%
  100%

Thank you for taking time to complete this survey. Your ratings and comments are important to us and we appreciate your feedback.

Results of the survey will be available in March on our website and in the Surgery.