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Patient Survery 2014 How are we doing?

1. In general, how would you describe the quality of your health?

  18%
  42%
  31%
  7%

2.How often have you visited Birches Head Medical Centre or Hulton House in the past year?

  10%
  53%
  36%

3.How often have you seen a Healthcare Professional (doctor, nurse or Healthcare Support Worker) in the past twelve months?

  10%
  10%
  48%
  30%
  2%

4.Did you make an appointment by phone, on-line or did you drop in?

  76%
  0%
  20%
  2%
  2%

5. How easy was it to get an appointment for the time you wanted?

  9%
  43%
  40%
  7%

6. Were you able to get an appointment with the GP you wanted to see?

  48%
  6%
  44%
  2%

7. How important is it to you that you see a particular GP when coming to the practice?

  35%
  33%
  28%
  2%
  2%

8. How easy was it to get an appointment with the GP you wanted?

  2%
  34%
  18%
  41%
  5%

9. How long after your appointment time do you normally wait to be seen?

  32%
  47%
  6%
  0%
  10%
  5%

10. How well do you know which days of the week your preferred GP is available?

  8%
  18%
  17%
  54%
  3%

11. How satisfied are you with opening hours at the practice?

  41%
  16%
  8%
  21%
  1%
  7%
  6%

12. As far as you know, is the surgery open …..

  16%
  34%
  24%
  3%
  0%

13. Would you like the surgery to be open at additional times?

  18%
  16%
  20%
  40%
  6%

14. How easy do you find it getting into the surgery buildings?

  78%
  16%
  0%
  0%
  0%
  6%

15. How clean is the GP surgery?

  86%
  10%
  0%
  0%
  0%
  4%

16. How would you rate the courtesy of the staff at the reception desk?

  74%
  22%
  0%
  0%
  4%

17. In the reception area, can other patients overhear what you say to the receptionist?

  63%
  8%
  4%
  20%
  5%

18. How often do you read or take home information leaflets, notices and brochures from the surgery reception area?

  51%
  29%
  1%
  4%
  8%
  7%

20. Which doctor or Nurse did you see today?

21. Did you feel that your doctor / Nurse spent an adequate amount of time with you?

  72%
  2%
  6%
  20%

22. How long were you in with the Doctor / Nurse?

  21%
  45%
  8%
  4%
  22%

23. Mark the boxes that show the way your Doctor / Nurse seemed today

  32%
  10%
  30%
  0%
  4%
  0%
  24%

24. How would you rate the ability of your Doctor / Nurse ?

  26%
  43%
  6%
  0%
  1%
  24%

25. If appropriate, did you feel that your Doctor’s / Nurse examination was thorough?

  56%
  1%
  17%
  26%

26. How clear was the Doctor / Nurse in explaining your condition and any treatment you needed?

  24%
  43%
  6%
  0%
  0%
  2%
  25%

27. If applicable, how well did your Doctor / Nurse include you in your healthcare decisions?

  24%
  38%
  8%
  0%
  2%
  28%

28. Were your questions answered to your satisfaction?

  76%
  1%
  23%

29. Would you see this Doctor / Nurse again, if you were ill?

  74%
  2%
  2%
  22%

30. Would you recommend this facility and its staff to your family and friends?

  83%
  1%
  10%
  6%

If you want to add any further comments or suggestions, please feel free to include them here

Are you

  38%
  57%
  5%

Which is the ethnic background with which you most identify?

  84%
  0%
  6%
  1%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  1%
  8%

What Age group do you fall in to?

  4%
  22%
  18%
  26%
  18%
  5%
  7%

If you would like to be kept informed of events and activities arranged for Birches Head or Hulton House surgeries, or if you would like to have a say in the practice, please include your email address and we will contact you.

The Patient Participation Group welcomes new members. The Group meets six times a year for two hours to discuss ways of supporting the doctors and improving the practice. If you would like someone to contact you or if you would like to be kept informed of the Group, please leave your details.

Would you like someone to talk to regarding your responses to this survey?

  2%
  88%
  10%