208

Deane Clinic - PRG Survey 2013/14

Section 1 – About you

Q1. Are you

  42%
  54%
  4%

Q2. What age group are you?

  3%
  13%
  24%
  14%
  12%
  12%
  12%
  4%
  0%
  6%

Section 2 – About the Practice

Q1. When was the last time you made an appointment to see a Doctor or Nurse at the practice?

  68%
  15%
  14%
  3%

Q2. Are you aware that there are different types of consultations available? E.g. Telephone, Walk-in-Clinic & Urgent Care (minor injuries & minor illness)

  91%
  5%
  4%

Q3. As a patient do you feel you are kept well informed about your condition?

  86%
  12%
  2%

Q4. Do you know we have a website, where you can find out lots of information about the practice?

  65%
  32%
  3%

Q5. We have recently introduced online prescriptions (through our website) and 24 hrs telephone appointment booking & cancellation service. Do you know these services are available?

  56%
  40%
  4%

Q6. If you have NOT used our online repeat prescription service is this because you?

  25%
  10%
  18%
  40%
  7%

Q7. Please recall your last visit to the practice; please rate the warmth of the greeting from the Doctor/Nurse

  39%
  41%
  16%
  0%
  4%

Q8. Please recall your last visit to the practice; please rate the warmth of the greeting from the reception staff.

  44%
  36%
  18%
  0%

Q9. Please recall your last visit to the practice; please rate the level of privacy / confidentiality shown to you.

  37%
  42%
  16%
  2%
  3%

Q10. Please recall your last visit to the practice, please rate whether you left the surgery feeling reassured.

  33%
  38%
  25%
  1%
  3%

Q11. What is your overall satisfaction with the practice?

  35%
  40%
  20%
  2%
  3%

Section 3 - Communication

Q1. When telephoning the surgery how easily you get through?

  88%
  10%
  2%

Q2. When telephoning the surgery how well do you feel your needs are met?

  91%
  8%

Q3. If a patient misses three (3) consecutive appointments in 12 months period what action do you think we should take to prevent a waste of an appointment time in future?

  49%
  28%
  19%
  5%
  2%

Section 4. - Appointments

Q1. Which methods of communication would you be prefer to use or receive?

  68%
  11%
  4%
  14%
  3%

Q2. Would you prefer to be able to speak to a doctor or nurse without having to make an appointment?

  71%
  13%
  13%
  3%

Q3. Are you using the facility to cancel your appointments rather than to ring and speak to a receptionist? Eg. Answer phone, text, and email or Automated telephone cancellation.

  58%
  39%
  3%

Section 5 – Environment

Q1. Is the surgery clean and tidy?

  96%
  1%
  3%

Q2. Are the signs and notices clear and easy to understand?

  94%
  1%
  5%

Finally …………………………What is your overall satisfaction with the practice?

  57%
  39%
  1%
  3%

Are there any comments you wish to make? If you would like an answer to any specific comments, please let us have your name and contact details.