Burney Street Practice

Number of Responses: 293

Patient Survey 2014

How do you normally book your appointments?

How do you rate our daily telephone triage service? (Using a ten point scale where 10 is excellent and 1 is very poor)

10  16%

9  11%

8  20%

7  11%

6  10%

5  6%

4  4%

3  3%

2  3%

1  2%

No response  14%

Would you like to see the practice implement recording telephone calls for training and monitoring purposes?

Yes  52%

No  42%

No response  6%

In the last year we have introduced our online service for booking routine doctor appointments and requests for repeat prescriptions. Are you aware of this service?

Yes  59%

No  39%

No response  2%

Do you use this service?

Yes  22%

No  74%

No response  4%

Comments about this service:

In general, how satisfied are you with the care you receive from the practice?

Very satisfied  52%

Fairly satisfied  26%

Neither satisfied or dissatisfied  9%

Fairly dissatisfied  8%

Very dissatisfied  1%

No response  4%

Comments:

Can you suggest ways in which we could improve the service we provide?