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Patient Survey 2014

How do you normally book your appointments?

  76%
  22%
  13%

How do you rate our daily telephone triage service? (Using a ten point scale where 10 is excellent and 1 is very poor)

  16%
  11%
  20%
  11%
  10%
  6%
  4%
  3%
  3%
  2%
  14%

Would you like to see the practice implement recording telephone calls for training and monitoring purposes?

  52%
  42%
  6%

In the last year we have introduced our online service for booking routine doctor appointments and requests for repeat prescriptions. Are you aware of this service?

  59%
  39%
  2%

Do you use this service?

  22%
  74%
  4%

Comments about this service:

In general, how satisfied are you with the care you receive from the practice?

  52%
  26%
  9%
  8%
  1%
  4%

Comments:

Can you suggest ways in which we could improve the service we provide?