Strawberry Gardens Medical Practice

Number of Responses: 34

Patient Feedback March 2014

1. How satisfied are you with the opening hours of this surgery?

Very  52%

Fairly  38%

Neither satisfied nor dissatisfied  2%

Quite dissatisfied  0%

Very dissatisfied  0%

Don't know the opening hours  2%

No response  6%

2. If you find it difficult to see a doctor during normal surgery hours which of the following would you find helpful?

Late opening  35%

Early morning opening  14%

Telephone consultation  38%

No response  13%

3. If you need to see a GP urgently, can you normally get seen on the same day?

Yes  47%

No  26%

Don't know / never needed to  23%

No response  4%

4. How important is it to you to be able to book appointments ahead of time at this Practice?

Important  97%

Not Important  0%

No response  0%

No response  3%

5. How do you normally book appointments at this surgery?

6. Are you aware that you are able to book some appointments on line?

Yes  67%

No  23%

No response  2%

No response  8%

8. Are you aware that you can order repeat prescriptions on line?

Yes, I have used this service  79%

Yes, but I have not used this service yet  17%

No  0%

I do not have access to the internet  0%

I do not have repeat prescriptions  0%

No response  0%

No response  4%

9. Do you know who to contact if you need medical help when the surgery is closed?

Yes  67%

No  23%

No response  0%

No response  10%

10. How long after your appointment time do you normally wait to be seen?

I am normally seen on time  11%

Less than 5 minutes  23%

5 – 15 minutes  52%

15- 30 minutes  2%

Over 30 minutes  2%

Can’t remember  0%

No response  2%

No response  8%

11. How do you feel about how long you normally have to wait?

I don’t normally have to wait long  82%

I have to wait a bit too long  11%

I have to wait far too long  0%

No opinion / doesn’t apply  2%

No response  0%

No response  5%

12. Do you have a long standing health condition?

Yes  79%

No  11%

Don't know / can't say  5%

No response  5%

13. Are you?

Male  29%

Female  70%

14. How old are you?

Under 16  0%

16 to 24  0%

25 to 44  17%

45 to 64  50%

65 to 74  20%

75 or over  11%

15. What is your Ethnic group?

White  97%

Black or Black British  0%

Asian or Asian British  0%

Polish  0%

Romanian  0%

Mixed  0%

Chinese  2%

Other ethnic group  0%

16. Which of the following best describes you?

Employed (full or part time, including self-employed)  41%

Unemployed / looking for work  0%

At school or in full time education  0%

Unable to work due to long term sickness  5%

Looking after your home/family  5%

Retired from paid work  44%

Other  2%

14. Please indicate your overall experience with the Practice

Excellent  26%

Very Good  41%

Good  26%

Fair  0%

Poor  5%

No response  0%

15. Would you recommend the Practice to family or friends?

Yes  94%

No  2%

No response  2%

Finally, do you have any other comments about the Practice you would like to share with us?