Bellevue Medical Centre

Number of Responses: 49

Patient Survey 2012-13

Age

under 18  6%

18-30  28%

31-45  16%

46-55  30%

56-60  4%

61+  14%

Gender

male  32%

Female  63%

No response  5%

what do you consider to be your ethnic origin?

Bangladeshi  0%

Indian  8%

Pakistani  8%

Asian Other  8%

African  12%

Caribbean  20%

Black Other  6%

White Asian  0%

White and Black African  2%

Chinese  2%

White British  24%

White Irish  0%

White Other  6%

OTHER  2%

Are you able to book an appointment to be seen on the same day when clinically necessary?

Every time  30%

More often than not  36%

Not very often  26%

Never  6%

Can you book an appointment in advance?

Every time  38%

More often than not  34%

Not very often  22%

Never  2%

No response  4%

How would you rate the continuity of care you receive?

Excellent  34%

Good  44%

Fair  16%

N/A  2%

No response  4%

Clinical Care - Your doctor or nurse listens to you?

Excellent  53%

Good  30%

Fair  16%

N/A  0%

Clinical Care - takes enough time with you?

Excellent  42%

Good  34%

Fair  12%

N/A  10%

Clinical Care - explains what you want to know?

Excellent  40%

Good  36%

Fair  12%

N/A  10%

Clinical Care - gives you good advice and treatment?

Excellent  42%

Good  34%

Fair  12%

N/A  10%

Clinical Care - Friendly and helpful to you?

Excellent  48%

Good  30%

Fair  10%

N?A  6%

No response  6%

Clinical Care - answers your questions?

Excellent  42%

Good  30%

Fair  16%

N/a  10%

How would you rate the customer service you receive from the reception team?

Excellent  46%

Good  40%

Fair  4%

N/A  8%

Since our last survey we have introduced a new phone system. Do you think this has improved telephone access to the surgery?

Yes  26%

No  38%

don't know  34%

Do the practice opening times meet your current circumstances?

Yes  79%

No  18%

N/A  2%

Would you recommend us to your friends and family?

Yes  61%

Maybe  30%

No  8%