Woodstock Bower Surgery

Number of Responses: 64

We would be grateful if you would complete this survey about your doctor and general practice. They want to provide the highest standard of care. A summary from this survey will be fed back to them to help them identify areas for improvement. Your opinions are very valuable. Please answer ALL the questions you can. There are no right or wrong answers and your doctor will NOT be able to identify your individual answers. Thank you.

About Your Visit to the GP

About Receptionists and Appointments

Q1 How helpful do you find the receptionists at your Woodstock Bower ?

Very helpful  68%

Fairly helpful  23%

Not very helpful  1%

Not at all helpful  4%

Don’t know  0%

No response  4%

Q2 How easy is it to get through to someone at your Woodstock bower on the phone?

Very easy  20%

Fairly easy  51%

Not very easy  10%

Not at all easy  9%

Don’t know  0%

Haven’t tried  6%

No response  4%

Q3 How easy is it to speak to a doctor or nurse on the phone ?

Very easy  12%

Fairly easy  32%

Not very easy  15%

Not at all easy  6%

Don’t know  4%

Haven’t tried  26%

No response  5%

Q4 If you need to see a GP urgently, can you normally get seen on the same day?

Yes  64%

No  18%

Don’t know / never needed to  15%

No response  3%

Q5 How easy is it to book an appointment ahead ?

Very easy  29%

Fairly easy  46%

Not very easy  12%

Not at all easy  7%

Don’t know  0%

Haven’t tried  0%

No response  6%

Thinking of times when you want to see a particular doctor:

Q6 How quickly do you usually get seen?

Same day or next day  14%

2-4 days  7%

5 days or more  43%

I don’t usually need to be seen quickly  18%

Don’t know, never tried  9%

No response  9%

Q7 How do you rate how quickly you were seen?

Excellent  10%

Very good  26%

Good  18%

Satisfactory  9%

Poor  10%

Very poor  10%

Does not apply  6%

No response  11%

Thinking of times when you are willing to see any doctor:

Q8 How quickly do you usually get seen?

Same day or next day  32%

2-4 days  17%

5 days or more  25%

I don’t usually need to be seen quickly  9%

Don’t know, never tried  9%

No response  8%

Q9 How do you rate how quickly you were seen?

Excellent  14%

Very good  31%

Good  15%

Satisfactory  15%

Poor  6%

Very poor  6%

Does not apply  7%

No response  6%

Thinking of your most recent consultation with a doctor or nurse

Q10 How long did you wait for your consultation to start?

Less than 5 minutes  14%

5 – 10 minutes  35%

11 – 20 minutes  17%

21 – 30 minutes  18%

More than 30 minutes  6%

There was no set time for my consultation  1%

No response  9%

Q11 How do you rate how long you waited?

Excellent  25%

Very good  21%

Good  10%

Satisfactory  23%

Poor  7%

Very poor  6%

Does not apply  0%

No response  8%

Q12 Is your GP practice currently open at times that are convenient to you?

Yes  68%

No  12%

Don’t know  4%

No response  16%

Q13 Which of the following additional opening hours would make it easier for you to see or speak to someone? (please X all boxes that apply)

Q14 Is there a particular GP you usually prefer to see or speak to?

Yes  65%

No (Go to Q30)  31%

There is usually only one doctor in my surgery (Go to Q30)  0%

No response  4%

Q15 How often do you see or speak to the GP you prefer?

Always or almost always  21%

A lot of the time  29%

Some of the time  10%

Never or almost never  3%

Not tried at this GP practice  3%

No response  34%

If you haven’t seen a nurse in the last 6 months please go to Q37. How good was the Nurse you last saw at:

Q16 Putting you at ease?

Very good  50%

Good  14%

Satisfactory  0%

Poor  1%

Very poor  1%

Does not apply  0%

No response  34%

Q17 Giving you enough time?

Very good  50%

Good  12%

Satisfactory  3%

Poor  0%

Very poor  1%

Does not apply  0%

No response  34%

Q18 Listening to you?

Very good  51%

Good  9%

Satisfactory  3%

Poor  0%

Very poor  1%

Does not apply  0%

No response  36%

Q19 Explaining your condition and treatment?

Very good  40%

Good  15%

Satisfactory  4%

Poor  0%

Very poor  3%

Does not apply  3%

No response  35%

Q20 Involving you in decisions about your care?

Very good  32%

Good  14%

Satisfactory  1%

Poor  1%

Very poor  1%

Does not apply  7%

No response  44%

Q21 Providing or arranging treatment for you?

Very good  35%

Good  17%

Satisfactory  1%

Poor  0%

Very poor  1%

Does not apply  7%

No response  39%

Q22 Would you be completely happy to see this nurse again?

Yes  53%

No  0%

No response  47%

Thinking about the care you get from your doctors and nurses overall, how well does the practice help you to:

Q23 Understand your health problems?

Very well  54%

Unsure  9%

Not very well  4%

Does not apply  3%

No response  30%

Q24 Cope with your health problems

Very well  50%

Unsure  14%

Not very well  4%

Does not apply  1%

No response  31%

Q25 Keep yourself healthy

Very well  40%

Unsure  14%

Not very well  3%

Does not apply  3%

No response  40%

Q26 Overall, how would you describe your experience of your GP surgery?

Excellent  21%

Very good  28%

Good  10%

Satisfactory  7%

Poor  1%

Very poor  0%

No response  33%

Q27 Would you recommend your GP surgery to someone who has just moved to your local area?

Yes, definitely  34%

Yes, probably  26%

No, probably not  1%

No, definitely not  6%

Don’t know  0%

No response  33%

It will help us to understand your answers if you could tell us a little about yourself

Q28 Are you ?

Male  40%

Female  35%

No response  25%

Q29 How old are you?

Under 16  1%

16 to 44  12%

45 to 64  29%

65 to 74  21%

75 or over  10%

No response  27%

Q30 Do you have a long-standing health condition?

Yes  57%

No  29%

Don’t know / can’t say  6%

No response  8%

Q31 What is your ethnic group?

White  87%

Black or Black British  0%

Asian or Asian British  3%

Mixed  1%

Chinese  0%

Other ethnic group  1%

No response  8%

Q32 Which of the following best describes you?

Employed (full or part time, including self-employed)  45%

Unemployed / looking for work  3%

At school or in full time education  1%

Unable to work due to long term sickness  7%

Looking after your home/family  3%

Retired from paid work  29%

Other  1%

No response  11%

Finally, please add any other comments you would like to make about your GP practice: