15

Practice Survey 2014

YOUR CARE

I feel that the way in which the surgery provides me with health information is adequate

  73%
  20%
  6%
  0%
  0%

I have enough information about the services on offer

  73%
  20%
  6%
  0%
  0%

How should we provide health information?

  40%
  40%
  46%
  53%

COMMUNICATION OF OUR SERVICES

Which of the following do you use to find out about our services?

  73%
  33%
  0%
  6%
  26%
  6%

Did they give you the information you needed?

  93%
  0%
  7%

How could information sharing be improved?

Who have you contacted when the surgery is closed?

  26%
  26%
  6%

How satisfied were you with this?

  40%
  13%
  6%
  41%

YOUR SURGERY VISIT

Do you feel you were treated with dignity and respect whilst visiting the surgery?

  80%
  6%
  0%
  14%

How would you rate how well the doctors, nurses and administrative team work together?

  73%
  13%
  0%
  6%
  0%
  8%

Thinking of the last time you visited the surgery, was there anything particularly good about your visit?

Thinking of the last time you visited the surgery, was there anything that could have been improved?

PRESCRIPTION SERVICES

If you order your own prescription, do you

  53%
  40%
  0%

If you replied "other" to the last question, please confirm how you order your repeat prescription

Do you collect your own prescription? If not please describe your method of collection

Would you like a home delivery service?

  6%
  86%
  8%

ABOUT YOURSELF

Are you?

  60%
  40%

How old are you?

  0%
  26%
  60%
  13%
  0%

What is your ethnic group?

Which of the following best describes you?

  53%
  0%
  0%
  0%
  13%
  33%
  0%