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Patient Questionnaire 2014

This questionnaire has been put together in collaboration with the Simpson House Patient Participation Group to gather feedback from our patients so that we can assess the service we provide and make improvements. We welcome your honest feedback which is completely anonymous.

About the Practice in general

What is your level of satisfaction with the practice's opening hours?

  4%
  13%
  34%
  34%
  12%
  3%

Ease of contacting the practice on the telephone?

  18%
  32%
  25%
  16%
  6%
  3%

Satisfaction with the day and time arranged for your appointment

  7%
  21%
  34%
  23%
  11%
  4%

Chance of seeing a doctor/nurse within 48 hours

  13%
  21%
  29%
  19%
  14%
  4%

Chance of seeing a doctor/nurse of your choice

  27%
  25%
  19%
  14%
  9%
  6%

Opportunity of speaking to a doctor/nurse on the telephone when necessary

  7%
  17%
  32%
  20%
  15%
  9%

Length of time waiting in the practice for your appointment

  12%
  29%
  32%
  15%
  8%
  4%

Please make any comments or suggestions you have in relation to the above questions

About your most recent appointment at the practice

My overall satisfaction with this visit to the practice

  0%
  6%
  33%
  33%
  23%
  5%

The warmth of the greeting I received

  0%
  6%
  30%
  35%
  25%
  4%

I felt my concerns were listened to

  0%
  4%
  28%
  36%
  28%
  4%

Things were explained clearly to me

  0%
  2%
  24%
  39%
  30%
  5%

I felt reassured by the doctor/nurse I saw

  0%
  2%
  24%
  41%
  28%
  5%

I felt confident in the ability of the doctor/nurse I saw

  0%
  3%
  23%
  39%
  32%
  3%

I was given the opportunity to express my concerns or fears

  0%
  2%
  24%
  37%
  31%
  6%

I was shown respect by the doctor/nurse/practice staff

  0%
  2%
  20%
  35%
  38%
  5%

I was given adequate time for my consultation

  0%
  4%
  25%
  36%
  25%
  10%

Please make any comments or suggestions you have in relation to the above questions

Communication and Patient Information

Do you access the practice website?

  40%
  22%
  21%
  10%
  7%

Do you use the online appointment facility

  60%
  9%
  14%
  10%
  7%

Do you find the notice boards in reception useful?

  20%
  19%
  39%
  13%
  9%

Would you be interested in a practice newsletter?

  63%
  27%
  10%

If yes, would you like to be sent this by email or pick a copy up from reception?

  46%
  17%
  37%

How would you like to receive information and news from the practice (please tick all that apply)

  40%
  16%
  21%
  22%
  23%
  7%
  25%

Would you be interested in information events in reception? If so, what subjects would you like information on? E.g. Carers, Breast Cancer Awareness, Mental Health etc.

Please make any comments or suggestions you have in relation to the above questions

The following optional questions provide us with general information about the range of people completing this survey. They will not be used in anyway to identify you.

Are you:

  34%
  55%
  11%

How old are you?

  10%
  56%
  27%
  7%

What is the ethnic background with which you most identify?

  41%
  29%
  12%
  10%
  8%