Giffard Drive Surgery

Number of Responses: 382

Patient Survey 2013-2014

Dear Patient,

Many thanks for agreeing to take part in this short survey to help us understand how much our patients know about the various NHS Services designed to reduce pressure on A&E and to help you find the right service.

Q1. Do you know your Surgery Opening Hours?

Yes  74%

No  7%

Not Sure  17%

Q2. Are you aware we open on alternate Saturdays and an evening in the week ?

Yes  58%

No  36%

Not Sure  4%

No response  2%

Q3. Have you ever visited a GP or Nurse on a Saturday or during evening hours (after 6.30pm) ?

Yes  20%

No  79%

Q4. Are you aware that the Pharmacy can help advise you on simple medical problems?

Yes  91%

No  6%

Not Sure  1%

Q5. Are you aware the Pharmacy can help you order and collect repeat prescriptions?

Yes  85%

No  12%

Not Sure  2%

Q6. Did you know you can order repeat prescriptions on the Surgery website - www.giffarddrivesurgery.co.uk ?

Yes  50%

No  39%

Already Use this Service  10%

No response  1%

Q7. Are you aware of the NHS Choices (www.nhs.uk) or NHS Direct websites (www.Patient.co.uk ) which can provide valuable information for patients

Q8. Are you aware of the NHS 111 Service and if yes, have you ever used it?

Yes - Have used NHS 111  34%

Yes - Aware of NHS 111, but not used it  45%

No  18%

No response  3%

Q9. Are you aware of the Frimley Out of Hours Service which deals with problems you would usually see your GP about, and if yes, have you ever used this service?

Yes - Have used Frimley Out of Hours GP Service  44%

Yes - I'm aware of the Out of Hours Service, but never used it  33%

No, not aware  21%

No response  2%

Q10. Have you ever used the A&E Service at Frimley Park Hospital?

Yes  78%

No  20%

No response  2%

Q11. Do you have any comments on any of the Services above?

To help us analyse your answers, please tell us a few things about yourself:

Are you male or female?

Male  34%

Female  64%

No response  2%

What age are you?

Under 16  0%

17-24  8%

25-34  17%

35-44  21%

45-54  15%

55-64  12%

64-74  15%

75-84  5%

Over 84  1%

No response  6%

What is the ethnic background with which you most identify?

White  89%

Black or Black British  1%

Asian or Asian British  2%

Mixed  0%

Nepalese  4%

Chinese  0%

Other ethnic group  0%

No response  4%

How often to you come to the Practice?

Regularly  24%

Occasionally  51%

Very Rarely  21%

No response  4%

Please add any other comments you would like to make about your GP Practice:

Finally, Would you recommend the Service you receive at Giffard Drive Surgery to your Friends and Family?

Yes  98%

No  1%

No response  1%

Thank you for completing this Survey