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Patient Survey 2013-2014

Dear Patient,

Many thanks for agreeing to take part in this short survey to help us understand how much our patients know about the various NHS Services designed to reduce pressure on A&E and to help you find the right service.

Q1. Do you know your Surgery Opening Hours?

  74%
  7%
  17%

Q2. Are you aware we open on alternate Saturdays and an evening in the week ?

  58%
  36%
  4%
  2%

Q3. Have you ever visited a GP or Nurse on a Saturday or during evening hours (after 6.30pm) ?

  20%
  79%

Q4. Are you aware that the Pharmacy can help advise you on simple medical problems?

  91%
  6%
  1%

Q5. Are you aware the Pharmacy can help you order and collect repeat prescriptions?

  85%
  12%
  2%

Q6. Did you know you can order repeat prescriptions on the Surgery website - www.giffarddrivesurgery.co.uk ?

  50%
  39%
  10%
  1%

Q7. Are you aware of the NHS Choices (www.nhs.uk) or NHS Direct websites (www.Patient.co.uk ) which can provide valuable information for patients

  56%
  18%
  3%
  35%

Q8. Are you aware of the NHS 111 Service and if yes, have you ever used it?

  34%
  45%
  18%
  3%

Q9. Are you aware of the Frimley Out of Hours Service which deals with problems you would usually see your GP about, and if yes, have you ever used this service?

  44%
  33%
  21%
  2%

Q10. Have you ever used the A&E Service at Frimley Park Hospital?

  78%
  20%
  2%

Q11. Do you have any comments on any of the Services above?

To help us analyse your answers, please tell us a few things about yourself:

Are you male or female?

  34%
  64%
  2%

What age are you?

  0%
  8%
  17%
  21%
  15%
  12%
  15%
  5%
  1%
  6%

What is the ethnic background with which you most identify?

  89%
  1%
  2%
  0%
  4%
  0%
  0%
  4%

How often to you come to the Practice?

  24%
  51%
  21%
  4%

Please add any other comments you would like to make about your GP Practice:

Finally, Would you recommend the Service you receive at Giffard Drive Surgery to your Friends and Family?

  98%
  1%
  1%

Thank you for completing this Survey