504

Belvoir Health Group Patient Survey March 2014

1. Which surgery are you registered at?

  31%
  29%
  37%
  3%

2. How many times in the past 12 months have you needed an appointment with a GP, Nurse or Health Care Assistant (HCA)?

  21%
  40%
  20%
  14%
  5%

3. Last time you wanted to see or speak to a GP, nurse or HCA from your suregry, what did you want to do?

  37%
  44%
  10%
  0%
  4%
  0%
  0%
  1%
  4%

4. And when did you want to see or speak to them?

  45%
  10%
  23%
  7%
  11%
  1%
  3%

5. Were you able to get an appointment to see or speak to them?

  81%
  6%
  10%
  0%
  3%

6. What type of appointment did you get?

  66%
  10%
  0%
  6%
  0%
  0%
  10%
  8%

7. How long after initially contacting the surgery did you actually see or speak to them?

  37%
  11%
  24%
  11%
  1%
  10%
  6%

8. How convenient was the appointment you were able to get?

  55%
  25%
  2%
  1%
  10%
  7%

9. If you weren't able to get an appointment or the appointment that you were offered wasn't convenient, why was that?

  7%
  1%
  3%
  5%
  0%
  76%
  8%

10. What did you do on that occasion?

  6%
  3%
  1%
  0%
  0%
  2%
  1%
  77%
  10%

11. Overall, how would you describe your experience of accessing an appointment?

  49%
  28%
  6%
  7%
  5%
  5%

12. How old are you?

  1%
  4%
  8%
  14%
  14%
  16%
  19%
  13%
  3%
  0%
  8%

13. Do you have a long term condition which requires regular attendance at your GP surgery (eg diabetes, asthma)?

  44%
  48%
  3%
  5%

Do you have any other comments about how we might be able to improve our services?