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Patient Survey 2013/14

One of the main concerns stated by patients is the difficulty in getting an appointment. If you have experienced difficulties, please select the reasons below

  37%
  42%
  21%
  18%
  27%
  2%

If there are other reasons why you have been unable to get an appointment, please give details

The other main concern is about seeing the doctor of choice. Please select the reasons below

  23%
  39%
  6%
  15%
  28%
  13%

If there are any other reasons why you can't see a doctor of your choice, please put the details in the box below

Which online services do you use on the Lennard Surgery website? (You can choose more than one answer)

  38%
  85%
  11%
  9%
  21%
  12%
  7%
  1%

What would be your preferred method to receive Test Results?

  17%
  19%
  18%
  39%
  2%
  5%

Please rate the Quality of the other services that you may have used:

Specialist Clinics (e.g. Asthma, Diabetes, Chronic Heart Disease)

  25%
  22%
  5%
  0%
  0%
  48%

Dressings and Wound Care

  15%
  11%
  1%
  0%
  0%
  73%

Health Checks

  36%
  26%
  4%
  0%
  0%
  34%

Baby Clinics/Immunisations

  7%
  6%
  0%
  0%
  0%
  87%

Support to Stop Smoking

  5%
  3%
  2%
  0%
  0%
  90%

Travel Clinics

  6%
  7%
  1%
  0%
  0%
  86%

Comments

What one thing would make your life easier if you had to access any of our services?

Finally, we would like to know a bit more about you

Are you ?

  35%
  64%

How old are you?

  0%
  25%
  49%
  20%
  5%

Do you have a long-standing health condition?

  68%
  25%
  3%
  4%

What is your ethnic group?

  97%
  0%
  0%
  0%
  0%
  0%
  3%

Which of the following best describes you?

  52%
  1%
  0%
  8%
  3%
  29%
  0%
  7%

How often do you come to the surgery?

  0%
  0%
  17%
  59%
  21%
  0%
  3%

Please add any other comments you would like to make about the surgery :

Thank you for your time and cooperation.

Steve Mowatt
General Manager
The Lennard Surgery