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Dear Patient,

Many thanks for agreeing to take this survey.

Please answer all of the questions and click 'Send Survey' when you are done.

About the practice - how do you rate:

Q1. Our opening hours?

  1%
  19%
  24%
  39%
  13%
  4%

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Q2. Our Evening (after 6.30pm) opening hours?

  3%
  12%
  17%
  37%
  27%
  4%

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Q3. The ease of contacting the practice?

  1%
  8%
  28%
  35%
  22%
  6%

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Q4. The ease of speaking to a GP or nurse on the phone?

  8%
  15%
  27%
  20%
  12%
  18%

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About the GP / nurse you last saw, please rate:

Q5. Overall satisfaction with your visit to the doctor / nurse?

  3%
  10%
  23%
  28%
  26%
  10%

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Q6. How well the doctor / nurse put you at ease during your appointment?

  2%
  8%
  27%
  29%
  29%
  5%

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Q7. How well the doctor / nurse listened to you?

  2%
  9%
  29%
  22%
  29%
  9%

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Q8. How well the doctor / nurse explained your problems or any treatment that you need?

  2%
  9%
  28%
  29%
  25%
  7%

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Q9. The amount of time your doctor / nurse spent with you?

  2%
  14%
  29%
  28%
  18%
  9%

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About the staff, please rate:

Q10. The manner in which you are treated by the reception staff when you come to the practice?

  0%
  5%
  15%
  38%
  39%
  3%

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Q11. The manner in which you are treated by the reception staff when you phone the practice?

  0%
  4%
  21%
  34%
  36%
  5%

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About the website:

Q12. Have you visited our website?

  58%
  33%
  9%

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How do you rate:

Q13. The information provided by the practice about its services?

  1%
  8%
  24%
  20%
  7%
  40%

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Q14. The information provided by the practice about preventing illness and staying healthy (eg health risks of smoking, good diet, etc)?

  1%
  10%
  19%
  20%
  6%
  44%

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Q15. The online services - repeat prescriptions?

  2%
  5%
  18%
  10%
  8%
  57%

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Q16. The online services - appointments?

  6%
  13%
  17%
  7%
  3%
  54%

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Q17. The online services - registration?

  4%
  10%
  19%
  9%
  4%
  54%

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Did you know the practice provides the following services:

Q18. Smoking cessation advice?

  49%
  40%
  11%

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Q19. Alcohol Advice?

  45%
  43%
  12%

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Q20. Counselling?

  32%
  53%
  15%

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Q21. Cognative Behavioural Therapies?

  22%
  64%
  14%

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Health checks and advice?

Q22. Have you been invited for health checks or advice?

  22%
  0%
  1%
  77%

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Q23. Did you attend?

  20%
  14%
  66%

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Q24. If not, why was this?

How would you rate these services:

Q25. NHS Health check?

  0%
  3%
  5%
  10%
  8%
  74%

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Q26. Smoking cessation advice?

  0%
  1%
  1%
  2%
  2%
  94%

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Q27. Alcohol advice?

  0%
  0%
  1%
  0%
  2%
  97%

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Have you been invited for vaccination?

Q28. Have you (or your child) been invited for

  0%
  16%
  0%
  84%

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Q29. Did you attend?

  15%
  21%
  64%

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Q30. If not, why was this?

Q31. How would you rate these services?

  0%
  1%
  3%
  5%
  7%
  84%

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How do you prepare for your GP appointment?

Q32. Write a reminder of what you want to discuss?

  33%
  53%
  14%

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Q33. Decide what is the most important thing to discuss?

  68%
  19%
  13%

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Q34. Decide what outcome you would like?

  46%
  37%
  17%

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Q35. Wear loose clothing if it's likely you'll need to be examined?

  54%
  28%
  18%

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Q36. Make a list of non-prescription medicines or supplements you are taking?

  25%
  58%
  17%

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Q37. Did you know you can ask for a chaperone if you are going to be examined?

  31%
  55%
  14%

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Information - how would you like to find out about?

Q38. Health information & services?

  46%
  24%
  34%
  5%

Access - how would you like to contact us?

Q39. How would you like to book appointments?

  54%
  75%
  20%
  31%
  0%

Q40. How would you like to contact a GP / nurse?

  25%
  62%
  18%
  42%
  3%

When we are closed...

Q41. How many times have you needed to receive medical care outside practice working hours over the last 5 years?

  29%
  16%
  33%
  7%
  15%

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If you wanted medical care or advice outside practice working hours, which service are you likely to use:

Q42. Pharmacist ?

  2%
  10%
  29%
  29%
  30%

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Q43. NHS 111?

  15%
  16%
  19%
  16%
  34%

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Q44. Half Penny Steps NHS Walk-In Centre Harrow Road?

  40%
  12%
  9%
  4%
  35%

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Q45. Soho NHS Walk-In Centre?

  35%
  18%
  7%
  4%
  36%

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Q46. St Charles NHS Urgent Care Centre?

  28%
  16%
  12%
  11%
  33%

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Q47. St Mary’s Hospital Urgent Care Centre (GP service located in St Mary's)?

  18%
  15%
  18%
  16%
  33%

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Q48. St Mary’s Hospital A&E / Casualty?

  12%
  12%
  26%
  23%
  27%

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Q49. Weekend GP service at North West London Medical Centre?

  40%
  12%
  7%
  7%
  34%

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Do you have any other comments about the practice?


To help us analyse your answers please tell us a few things about yourself:

Are you male or female?

  32%
  62%
  6%

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What age are you?

  0%
  8%
  36%
  20%
  11%
  7%
  7%
  2%
  1%
  8%

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What is the ethnic background with which you most identify?

  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  100%

How would you describe how often you come to the practice?

  0%
  0%
  0%
  100%

Many thanks for your time in answering the questions on this survey.