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Dear Patient,
Many thanks for agreeing to take this survey.
Please answer all of the questions and click 'Send Survey' when you are done.
About the practice - how do you rate:
Q1. Our opening hours?
Q2. Our Evening (after 6.30pm) opening hours?
Q3. The ease of contacting the practice?
Q4. The ease of speaking to a GP or nurse on the phone?
About the GP / nurse you last saw, please rate:
Q5. Overall satisfaction with your visit to the doctor / nurse?
Q6. How well the doctor / nurse put you at ease during your appointment?
Q7. How well the doctor / nurse listened to you?
Q8. How well the doctor / nurse explained your problems or any treatment that you need?
Q9. The amount of time your doctor / nurse spent with you?
About the staff, please rate:
Q10. The manner in which you are treated by the reception staff when you come to the practice?
Q11. The manner in which you are treated by the reception staff when you phone the practice?
About the website:
Q12. Have you visited our website?
How do you rate:
Q13. The information provided by the practice about its services?
Q14. The information provided by the practice about preventing illness and staying healthy (eg health risks of smoking, good diet, etc)?
Q15. The online services - repeat prescriptions?
Q16. The online services - appointments?
Q17. The online services - registration?
Did you know the practice provides the following services:
Q18. Smoking cessation advice?
Q19. Alcohol Advice?
Q20. Counselling?
Q21. Cognative Behavioural Therapies?
Health checks and advice?
Q22. Have you been invited for health checks or advice?
Q23. Did you attend?
Q24. If not, why was this?
How would you rate these services:
Q25. NHS Health check?
Q26. Smoking cessation advice?
Q27. Alcohol advice?
Have you been invited for vaccination?
Q28. Have you (or your child) been invited for
Q29. Did you attend?
Q30. If not, why was this?
Q31. How would you rate these services?
How do you prepare for your GP appointment?
Q32. Write a reminder of what you want to discuss?
Q33. Decide what is the most important thing to discuss?
Q34. Decide what outcome you would like?
Q35. Wear loose clothing if it's likely you'll need to be examined?
Q36. Make a list of non-prescription medicines or supplements you are taking?
Q37. Did you know you can ask for a chaperone if you are going to be examined?
Information - how would you like to find out about?
Q38. Health information & services?
Access - how would you like to contact us?
Q39. How would you like to book appointments?
Q40. How would you like to contact a GP / nurse?
When we are closed...
Q41. How many times have you needed to receive medical care outside practice working hours over the last 5 years?
If you wanted medical care or advice outside practice working hours, which service are you likely to use:
Q42. Pharmacist ?
Q43. NHS 111?
Q44. Half Penny Steps NHS Walk-In Centre Harrow Road?
Q45. Soho NHS Walk-In Centre?
Q46. St Charles NHS Urgent Care Centre?
Q47. St Mary’s Hospital Urgent Care Centre (GP service located in St Mary's)?
Q48. St Mary’s Hospital A&E / Casualty?
Q49. Weekend GP service at North West London Medical Centre?
Do you have any other comments about the practice?
To help us analyse your answers please tell us a few things about yourself:
Are you male or female?
What age are you?
What is the ethnic background with which you most identify?
How would you describe how often you come to the practice?
Many thanks for your time in answering the questions on this survey.