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We would be grateful if you would complete this anonymous survey about your General Practice. The Hendon way doctors and staff want to provide you with the highest standard of care. Feedback from this survey will enable them to identify areas that need improvement. Your opinions are therefore very valuable.

Please answer all the questions that apply to you. There are no right or wrong answers and you doctor will not be able to identify your individual responses. Thank you

The survey will run from 28/1/2014 till 14/3/2014 please ensure that all completed questionnaire is return to practice before the deadline.

Thank you.


Q1 How do you normally book your appointments to see a GP or nurse?

  18%
  73%
  1%
  5%
  3%

Results chart

Q2 How do you find the new online appointment booking service?

  17%
  21%
  43%
  19%

Results chart

Q3 Ease of contacting the practice on the telephone?

  20%
  29%
  46%
  5%

Results chart

Q4 If you required an emergency appointment, how satisfied were you with the appointment time offered?

  17%
  24%
  52%
  7%

Results chart

Q5 How satisfied were you with the care you received from your doctor?

  62%
  26%
  9%
  3%

Results chart

Q6 If any follow-up is required, how would you prefer to be contacted?

  21%
  50%
  31%
  32%

Q7 How satisfied were you with the reception service?

  38%
  34%
  24%
  4%

Results chart

Q8 How would you rate the cleanliness of the surgery?

  44%
  43%
  10%
  3%

Results chart

Do you have any comments regarding the building or facilities?

Q9 Overall satisfaction with the surgery

  37%
  33%
  23%
  7%

Results chart

Any other comments or suggestions which would improve your patient experience at Hendon Way Surgery