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We would be grateful if you would
complete this anonymous survey about your General Practice. The Hendon way
doctors and staff want to provide you with the highest standard of care.
Feedback from this survey will enable them to identify areas that need
improvement. Your opinions are therefore very valuable.
Please answer all the questions
that apply to you. There are no right or wrong answers and you doctor will not
be able to identify your individual responses. Thank you
The survey will run
from 28/1/2014 till 14/3/2014 please ensure that all completed questionnaire is
return to practice before the deadline.
Thank you.
Q1 How do you normally book your
appointments to see a GP or nurse?
Q2 How do you find the new online
appointment booking service?
Q3 Ease of contacting the practice on
the telephone?
Q4 If you required an emergency
appointment, how satisfied were you with the appointment time offered?
Q5 How satisfied were you with the care
you received from your doctor?
Q6 If any follow-up is required, how
would you prefer to be contacted?
Q7 How satisfied were you with the reception
service?
Q8 How would you rate the cleanliness of
the surgery?
Do you have any comments regarding
the building or facilities?
Q9 Overall satisfaction with the surgery
Any other comments or suggestions which would improve your patient experience at Hendon Way Surgery