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BROCKWOOD MEDICAL PRACTICE
Dear Patient
We would be grateful if you could complete this survey based on your experience at our surgeries. Feedback from this survey will help us to identify areas that need improvement to be able to provide you with the highest standards of service and care.
Your opinions are very valuable and we appreciate the time you have taken to complete the form. Thank you for your help.
1. Many of our GPs have areas of specialist interest. Are you aware of which doctors have which special interests?
2. In your experience, how would you describe the wait for an emergency appointment?
3. In your recent experience, how would you describe the wait for a non-emergency appointment with the doctor of your choice?
4. In your recent experience, how would you describe the wait for a non-emergency appointment with any doctor?
5. In your recent experience, if you could not see the doctor of your choice, how satisfied were you with the doctor you saw?
6. Thinking about your last visit to see a doctor. Which of the following was most important to you?
7. You may be offered an appointment with our Nurse Practitioner. She is able to diagnose, prescribed medication and refer to secondary care. Are you aware of these appointments and the services she can provide?
8. If you need to be referred on to specialist care after seeing your GP, are you aware that there may be a choice of providers or hospitals you could be referred to?
9. In your recent experience, how would you describe the time you had to wait in the surgery for your appointment?
10. How do you think we could improve the comfort and/or ambience of the waiting room?
11. In your recent experience, have you been concerned over privacy at the reception desk?
12. We play music in the waiting rooms for the enjoyment of our patients but also to allow greater privacy at the reception desk. Do you think we should play music in the waiting rooms?
13. We have recently changed the system for results of tests and now we will contact patients if there is an abnormal result but not if results are normal or no further action is required. This is in response to patients telling us that it was difficult to contact us for results and that in the majority of cases results are normal or no further action is required. What is your experience of the new system?
14. Is there anything further we could do to improve the results service?
15. We like to send text messages to patients giving information other than appointment details, for example, smoking cessation information, reminders to book flu appointments, annual review reminders, etc. Do you find this useful?
16. Do you think we communicate with you often enough about changes to the Practice and our services?
17. Please add any other comments, suggestions or ideas in the box below. We would be interested in your ideas for future development for the Practice
To help us analyse your answers, please tells us a few things about yourself:
Are you male or female?
What age are you?
What is the ethnic background with which you most identify?
How would you describe how often you come to the surgery?
Many thanks for taking the time to complete this survey. We will be collecting and analysing the results and working with members of the Practice Patient Reference Group to decide what action we can take and how we can improve.
The results of the survey and a report on what we plan to do next will be published on our website, in our newsletter and in our waiting room in due course.
Liz Spreadbury
Deputy Practice Manager