248

Patient Survey 2014

Can you include details of your age and sex - please tick the 2 relevant boxes

  24%
  70%
  16%
  41%
  24%
  13%

1. How do you rate the overall care you receive from the practice?

  59%
  36%
  2%
  1%
  0%
  2%

2. Which doctor do you generally see?

  11%
  8%
  14%
  8%
  1%
  7%
  0%
  4%
  42%
  5%

How satisfied are you with the care you receive from that doctor?

  68%
  25%
  3%
  0%
  0%
  4%

Comments

3. If we were able to offer more appointments outside of our normal opening hours when would you prefer these to be available

  35%
  16%
  39%
  10%

4. Are you aware that you can make an urgent appointment?

  79%
  17%
  4%

5. Are you happy to see a nurse practitioner instead of a doctor for an emergency appointment?

  83%
  7%
  6%
  4%

6. Are you satisfied with the triage service in which a nurse practitioner discusses your urgent request with you by telephone before offering an appointment

  77%
  5%
  14%
  4%

Please include any comments you may have on our emergency appointment system, nurse practitioners or triage system and include any suggestions for any improvements you think we could make

7. Do you find it relatively easy to get an appointment with the doctor of your choice in a reasonable time period or do you feel you have to wait too long?

  22%
  52%
  20%
  6%

8. Are you aware that our GP's have specialties in different areas?

  48%
  37%
  15%

9. If we were able to offer more appointments at one of our branch surgeries which of the following would be your preference?

  22%
  48%
  27%
  3%

10. How do you find our service for the elderly? Have you any suggestions on how this could be imrpoved? Please enter comments in the box below. This question should only be answered by elderly patients or relatives who care for the elderly

11. How do you find the district nursing service? Please include any comments or suggestions for improvement below. Only answer question if you have had experience of the district nursing service.

12. Are you aware that we have a practice website?

  60%
  37%
  3%

If you have seen the practice website please comment on what you felt was good or bad. Is there anything else you would like us to include on the site?

13. Did you know that you can order prescriptions and make appointments via our vision on line system?

  42%
  41%
  17%

14. What is your preferred choice of communication with the practice for booking appointments?

  75%
  9%
  10%
  6%

One of the difficulties we have faced in recent years is providing sufficient appointments and keeping our waiting times low. One solution to this is to provide more short appointments. A short appointment is a five minute appointment designed to deal with a single quick problem. It is anticipated this would shorten our waiting times. If we offered more it would still be a tiny fraction (less than 10%) of our appointments.

15. Do you agree we should offer a greater number of 5 minute appointments?

  67%
  24%
  9%

16. Would you use such an appointment on occasions?

  76%
  14%
  10%