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Sherbourne Patient Survey 2014

Sherbourne Medical Centre and your Patient Participation Group are undertaking a survey jointly to find out your views on some of the services provided at the practice. We undertake this annually and previous results can be found on the practice website (http://www.sherbournemedicalcentre.co.uk/) or on the noticeboard in the waiting area. This year we have decided to focus on the appointments system.

As part of this we also want to find out how much people know about how the existing system works so we can check how well our communication about this works. So we also have a short 'quiz' to test your understanding of the existing system (sorry no prizes!). Full details about the system are avilable on the website or by speaking to the reception staff.

Quiz

I can speak to a GP about an issue on the telephone

  85%
  11%
  4%

Results chart

I can make an evening appointment with a GP if I work during the day

  58%
  23%
  19%

Results chart

I can make an appointment with a GP over the internet

  46%
  27%
  27%

Results chart

I can only make appointment with a GP by ringing or coming in on the day

  53%
  41%
  6%

Results chart

I can make an appointment up to 2 weeks in advance

  57%
  32%
  11%

Results chart

Survey

Are you currently able to make an appointment with (or speak to) a GP at times that are convenient for you?

  65%
  14%
  15%
  6%

Results chart

If not, what times would be more convenient?

Are you currently able to make an appointment with a nurse at times that are convenient for you?

  74%
  4%
  19%
  3%

Results chart

If not, what times would be more convenient?

How do you normally try to make an appointment?

  94%
  14%
  5%
  0%

If you normally try by telephone, how many times did you ring last time before you got through to a receptionist?

  27%
  15%
  12%
  38%
  8%

Results chart

When you last made an appointment, how close to your preferred day was your appointment?

  63%
  13%
  7%
  7%
  2%
  1%
  7%

Results chart

When you made your appointment, were you able to make an appointment with your preferred health professional?

  82%
  11%
  7%

Results chart

The last time you tried, if you were offered an appointment on the same day was it for something that (in your opinion) could have waited to allow more urgent cases to be seen by the health professional?

  26%
  61%
  13%

Results chart

After making the appointment and visiting a health professional, how satisfied with the overall appointment process were you?

  51%
  38%
  4%
  1%
  6%

Results chart

Do you think that your medical practice has a greater role to play in signposting people to places that provide practical social support where these could improve their health?

  60%
  17%
  23%

Results chart

If you were given a free hand, what would be the THREE things you would change about the appointment system?

Would you recommend this practice to your Family or Friends?

  89%
  3%
  8%

Results chart

Can we ask some information about you, how old are you?

  0%
  0%
  9%
  16%
  16%
  16%
  14%
  13%
  6%
  2%
  8%

Results chart

Your Sex

  36%
  58%
  6%

Results chart

Thank you for completing the survey.