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A. Appointments at your GP Practice

Q1. When did you last see a Doctor at Hucknall Road Medical Centre?

  70%
  21%
  6%
  3%

Q2. If you haven't seen a doctor in the past 6 months, why is that? Please tick all the boxes which apply.

  17%
  2%
  1%
  0%
  1%

Q3. How do you normally book your appointments to see a doctor or a nurse at the surgery? Please tick all the boxes that apply.

  18%
  85%
  17%

Q4. Which of the following methods would you prefer to use to book an appointment at the Practice? Please tick all the boxes that apply.

  16%
  69%
  0%
  54%
  5%

Q5. As far as you know the surgery is open..... (please choose all answers which apply)

  80%
  51%
  25%
  5%

B.Telephone Contact

Q6. In the past 6 months how easy have you found getting through to the practice on the telephone to make an appointment?

  3%
  16%
  37%
  23%
  17%
  0%

C. Seeing a Doctor

Q7. In the past 6 months have you tried to see a Doctor or Nurse fairly quickly? By fairly quickly we mean on the same day or in the next two weekdays that the Medical Centre.

  66%
  29%
  2%
  3%

Q8. Think about the last time you tried to see a doctor fairly quickly. Were you able to see a doctor on the same day or in the next two weekdays that Hucknall Road Medical Centre was open?

  63%
  29%
  4%
  4%

Q9. If you weren't able to be seen during the next 2 weekdays that the Medical Centre was open, why was that? (please choose all answers which apply)

  28%
  4%
  6%
  0%
  2%
  1%

Q10. In the past 6 months, have you tried to book ahead for an appointment with a Dr? (By "booking ahead" we mean booking an appointment more than 2 weekdays in advance)

  65%
  29%
  3%
  3%

Q11. Last time you tried, were you able to get an appointment with a Dr more than 2 weekdays in advance?

  38%
  40%
  14%
  8%

D. Patient Experience

Q12. How helpful do you find the Receptionists at the Medical Centre?

  40%
  36%
  15%
  7%

Q13. In order for our receptionists to direct you appropriately, they initially have to ask for a brief idea of your problem. How do you feel about this?

  42%
  15%
  41%
  2%

Q14. How satisfied are you with the Doctors and Nurses at Hucknall Road Medical Centre?

  60%
  29%
  6%
  3%
  0%

Q15. If you have been referred to another service by Hucknall Road Medical Centre, how satisfied were you with the overall process?

  42%
  20%
  5%
  4%
  0%
  29%

E. Seeing the Doctor you prefer

Q16. Is there a particular Dr you prefer to see at Hucknall Road Medical Centre?

  74%
  24%
  0%
  2%

Q17. How often do you see the Dr you prefer?

  24%
  10%
  26%
  13%
  19%
  8%

F. Your Overall Satisfaction

Q18. In general, how satisfied are you with the care you receive at Hucknall Road Medical Centre? (Please use the comments section at the end of the survey to provide additional information if you wish)

  50%
  35%
  7%
  4%
  2%

Q19. Would you recommend the Practice to someone who has just moved to your local area?

  63%
  14%
  8%
  7%
  5%
  0%

G. Some questions about you

The following questions will help us to see how your experiences vary between different groups of the population. All answers will be kept in strict confidence.

Q20. Are you Male or Female?

  34%
  65%

Q21. How old are you?

  1%
  5%
  23%
  17%
  21%
  17%
  13%
  0%
  0%

Q22. Which of these best describes what you are doing at present? If more than one of these applies to you, please tick the main one ONLY.

  52%
  13%
  2%
  2%
  5%
  12%
  1%
  7%
  6%

Q23. What is your ethnic group?

  84%
  0%
  3%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  3%
  4%
  0%
  0%
  0%
  6%

H. Comments

If filling this form online please click on the below link and use the 'Contact Us' section if you would like to leave any additional comments

The Patients Forum - Contact Us

(please do not use this forum for complaints - these should always be directed to the practice manager)

Thank You