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We would be grateful if you would complete this survey about your general practice. Your doctors want to provide the highest standard of care. Feedback from this survey will help them to identify areas that may need improvement. Your opinions are very valuable.
Please answer ALL the questions that apply to you. There are no right or wrong answers and your doctor will NOT be able to identify your individual answers.
Thank you.
The General Practice Assessment Questionnaire
1) In the past 12 months, how many times have you seen a Doctor from your Practice?
2) How do you rate the way you are treated by Receptionists at your Practice?
3) How do you rate the hours that your Practice is open for appointments?
4) Thinking of times when you want to see a particular Doctor:
a) How quickly do you usually get to see that doctor?
b) How do you rate this?
5) Thinking of times when you are willing to see any Doctor:
a) How quickly do you get seen?
b) How do you rate this?
6) Thinking of times you have phoned the Practice, how do you rate the ability to get through on the Practice phone?
7) Thinking about when you consult your Doctor, how do you rate the following:
a) How thoroughly the doctor asked you about your symptoms and how you are feeling?
b) How well the Doctor listens to what you have to say?
c) How well the Doctor puts you at ease during your physical examination .
d) How much the Doctor involves you in decisions about your care?
e) How well the Doctor explains your problems or any treatment you need?
f) The amount of time the Doctor spends with you?
g) The Doctor’s patience with your questions or worries?
h) The Doctor’s caring and concern for you?
8) Have you seen a Nurse from you Practice in the last 12 months?
9) Thinking about the Nurse(s) you have seen, how do you rate the following:
a) How well they listen to what you have to say?
b) The quality of the care they provide?
c) How well they explain your health problems or any treatment that you need?
10) Will you access the Practice website again?
11) Will you order your repeat prescriptions online?
12) Will you cancel your appointments online?
To help us analyse your answers please tell us a few things about yourself:
13) Are you male or female?
14) What age are you?
15) What is the ethnic background with which you most identify?
16) How would you describe how often you come to the Practice?
17) In the past year we have changed our waiting room to provide you with health information, literature, magazines & newsletters. We have music for you to listen to whilst you wait for your appointment and a self arrival screen so that you don’t have to wait in the queue. How do you feel about these changes?
Is there anything particularly good about your healthcare?
Is there anything that could be improved?
What else would you like to see on the website?
Any other comments?
Many thanks for your time in answering the questions on this survey.