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We would be grateful if you would complete this survey about us. We aim to provide the highest standard of care yet must do this with limited resources. Feedback from this survey will help us identify areas that may need improvement. Your opinions are very valuable.

Please answer ALL the questions that apply to you. There are no right or wrong answers and we will NOT be able to identify your individual answers.

Thank you.


Premises

Q1 Which of our 3 sites do you normally use?

  66%
  12%
  20%
  2%

Q2 How easy is it to get to the surgery you normally use?

  49%
  39%
  9%
  1%
  0%
  2%

Q3 Is your usual surgery open at times that are convenient to you?

  69%
  27%
  0%
  4%

Q4 Which of the following additional opening hours would make it easier for you to see or speak to someone? Please tick all boxes that apply.

  6%
  5%
  10%
  15%
  0%
  4%
  60%

Q5 How clean is the surgery you usually attend?

  70%
  27%
  0%
  0%
  0%
  3%

Q6 How confidential do you find the reception areas at the site you usually attend?

  21%
  45%
  33%
  0%

If you have any suggestions as to how you would like this improved please write it here:

Ordering and Supply of Medication

Q7 How do you normally order your medication?

  50%
  8%
  18%
  2%
  14%
  1%
  7%

Q8 If you do NOT use our 'on line' facility is this something you would consider?

  41%
  15%
  13%
  31%

About Receptionists and Appointments

Q9 How helpful do you find our receptionists?

  53%
  41%
  3%
  0%
  0%
  3%

Q10 How easy is it to get through to us on the phone?

  4%
  35%
  35%
  17%
  6%
  3%

Q11 How easy is it to speak to a doctor or nurse on the phone?

  7%
  37%
  13%
  6%
  31%
  6%

Q12 If you need to see a GP urgently, can you normally get seen on the same day?

  54%
  15%
  27%
  4%

Q13 How important is it to you to be able to book appointments ahead of time?

  90%
  7%
  3%

Q14 How do you normally book your appointment?

  24%
  54%
  18%
  4%

Q15 Which of the following methods would you prefer to use to book appointments?

  15%
  39%
  42%
  4%

Thinking of times when you want to see a particular doctor:

Q16 How quickly do you usually get seen?

  10%
  31%
  47%
  9%
  3%

Q17 How do you rate this?

  11%
  19%
  19%
  28%
  10%
  8%
  5%

Thinking of times when you are willing to see any doctor:

Q18 How quickly do you usually get seen?

  28%
  44%
  13%
  2%
  10%
  3%

Q19 How do you rate this?

  17%
  30%
  14%
  13%
  7%
  3%
  10%
  6%


Consultations with a Doctor

Thinking of your most recent face to face consultation with a doctor

Q20 How long did you wait for your consultation to start?

  41%
  41%
  9%
  2%
  1%
  1%
  5%

Q21 How do you rate this?

  31%
  33%
  13%
  13%
  3%
  0%
  1%
  6%

Thinking of your most recent telephone consultation with a doctor

Q22 How do you rate this?

  24%
  23%
  9%
  2%
  0%
  0%
  36%
  6%

How good was the last doctor you saw at each of the following?

(If you haven’t seen a GP in your practice in the last 6 months, please go to Q29)

Q23 Giving you enough time

  68%
  24%
  0%
  0%
  0%
  0%
  8%

Q24 Listening to you

  72%
  19%
  1%
  0%
  0%
  1%
  7%

Q25 Explaining tests and treatments

  60%
  27%
  1%
  0%
  0%
  3%
  9%

Q26 Involving you in decisions about your care

  54%
  31%
  2%
  0%
  0%
  5%
  8%

Q27 Treating you with care and concern

  66%
  24%
  1%
  0%
  0%
  1%
  8%

Q28 Did you have confidence and trust in the GP you saw or spoke to?

  80%
  12%
  0%
  0%
  8%

If you know the name of the GP you last saw, please write it here:


Consultations with a Nurse

How good was the last nurse you saw at each of the following?

(If you haven’t seen a nurse in your practice in the last 6 months, please go to Q43)

Q29 Giving you enough time

  44%
  25%
  3%
  0%
  0%
  2%
  26%

Q30 Listening to you

  44%
  25%
  3%
  0%
  0%
  2%
  26%

Q31 Explaining tests and treatments

  37%
  28%
  3%
  1%
  0%
  4%
  27%

Q32 Involving you in decisions about your care

  36%
  28%
  5%
  0%
  0%
  4%
  27%

Q33 Treating you with care and concern

  41%
  25%
  3%
  0%
  0%
  2%
  29%

Q34 Did you have confidence and trust in the nurse you saw or spoke to?

  55%
  15%
  1%
  2%
  27%

If you know the name of the nurse you last saw, please write it here:


About Care Received from Doctors and Nurses

Thinking about the care you get from your doctors and nurses overall, how well does the practice help you to:

Q35 Understand your health problems?

  76%
  10%
  0%
  0%
  14%

Q36 Cope with your health problems

  72%
  14%
  0%
  1%
  13%

Q37 Keep yourself healthy

  64%
  20%
  1%
  2%
  13%

Q38 Overall, how would you describe your experience of your GP surgery?

  37%
  39%
  7%
  3%
  0%
  0%
  14%

Q39 Would you recommend your GP surgery to someone who has just moved to your local area?

  68%
  15%
  4%
  0%
  13%


About You

It will help us to understand your answers if you could tell us a little about yourself

Q40 Are you?

  43%
  51%
  6%

Q41 How old are you?

  1%
  23%
  37%
  23%
  12%
  4%

Q42 Do you have a long-standing health condition?

  60%
  32%
  4%
  4%

Q43 What is your ethnic group?

  97%
  0%
  0%
  0%
  0%
  0%
  3%

Q44 Which of the following best describes you?

  41%
  1%
  3%
  6%
  4%
  39%
  0%
  6%

Finally, please add any other comments you would like to make about the services we provide: