Your level of satisfaction with the practice’s opening hours
Ease of contacting the practice on the telephone
Satisfaction with the day and time arranged for your appointment
Chances of seeing a Dr/Nurse within 48/24 hours
Chances of seeing a Dr/Nurse of your choice
Opportunity of speaking to a Dr/Nurse on the telephone when necessary
Cleanliness levels throughout the surgery
Levels of privacy in reception areas
Length of time waiting in the practice
Your overall satisfaction with the Dr/Nurses at the practice is….
The Dr/Nurses explanations of things to you in general are….
The extent to which you feel generally reassured by the Dr /Nurse is....
In general the Dr/Nurse enables you/or your carer the opportunity to discuss your treatment plan is…….
In general the respect shown to you by the Dr’s/Nurses is….
In general the Dr/Nurses consideration of your personal situation when deciding on treatment or advising you is….
In general the Dr/Nurses concern for you as a person is….
The recommendation you would make to your friends family about the Dr’s/Nurses here is….
The manner in which you are treated by the Reception team
Respect shown by all staff for your privacy and confidentiality
Information provided by the practice about its services (e.g. repeat prescriptions, practice leaflet, website, test results, online services)
The opportunity to make complaints or comments to the practice
The information provided by the practice about how to prevent illness
The availability of reminders for ongoing health checks / disease management
Did you know you can make direct online appointments or cancel appointments online?
Did you know you can request that your prescriptions go electronically to your chosen pharmacy? Ask your pharmacy to register you.
Did you know you can make direct online repeat prescription requests?
Any comments you may have about the Dr / Staff or Practice