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Dear Patient,

We would be grateful if you could complete this survey about The Wick Health Centre.

Your doctors want to provide the highest standard of care. Feedback from this survey will help them to identify areas that may need improvement. Your opinions are very valuable.

Please answer ALL the questions that apply to you. There are no right or wrong answers and your doctor will NOT be able to identify your individual answers.

Thank you for your time.

Thinking of your most recent consultation with a doctor or nurse

Q1 How long did you wait for your consultation to start?

  12%
  31%
  33%
  7%
  12%
  5%

Q2 How do you rate this?

  17%
  20%
  22%
  20%
  10%
  3%
  1%
  7%

How good was the last GP you saw at each of the following?

Q3 Giving you enough time

  33%
  29%
  21%
  10%
  2%
  1%
  0%
  4%

Q4 How well the doctor listened to what you had to say?

  45%
  22%
  18%
  3%
  4%
  1%
  1%
  6%

Q5 How much the doctor involves you in decisions about your care?

  30%
  22%
  27%
  6%
  3%
  1%
  5%
  6%

About seeing the doctor of your choice

Q6 Is there a particular GP you usually prefer to see or speak to?

  65%
  31%
  4%

Q7 How often do you see or speak to the GP you prefer?

  25%
  19%
  29%
  5%
  13%
  9%

How good was the last nurse you saw at each of the following?

Q8 Giving you enough time

  37%
  31%
  13%
  1%
  1%
  0%
  12%
  5%

Q9 Explaining treatments or tests

  36%
  24%
  15%
  4%
  1%
  1%
  12%
  7%

Practice Reception Staff

Q10 How helpful do you find the receptionists at your GP practice?

  58%
  23%
  4%
  1%
  3%
  11%

Online Services

Q11 How easy is it to request repeat prescription using the online service?

  19%
  8%
  6%
  2%
  57%
  8%

Q12 Have you tried to use our online system to book your appointment with GP?

  12%
  35%
  32%
  13%
  8%

Access to Your Practice

Q13 When you last requested an appointment, were you given the time that was convienient to you?

  62%
  18%
  13%
  7%

Q14 If you need to see a GP urgently, can you normally get seen on the same day?

  55%
  24%
  10%
  5%
  6%

Q15 How easy is it to get through to someone at your practice on the phone?

  17%
  27%
  28%
  16%
  5%
  7%

Q16 How easy is it to speak to a doctor or nurse on the phone at your practice?

  17%
  17%
  17%
  7%
  35%
  7%

Overall experience

Q17 Thinking about the care you get from your doctors, nurses and staff how would you describe your experience of your GP practice?

  29%
  28%
  25%
  8%
  2%
  0%
  8%

Q18 Would you recommend your GP practice to someone who has just moved to your local area?

  47%
  28%
  6%
  2%
  8%
  9%

It will help us to understand your answers if you could tell us a little about yourself

Q19 Are you?

  33%
  60%
  7%

Q20 How old are you?

  1%
  51%
  30%
  5%
  3%
  10%

Q21 Do you have a long-standing health condition?

  41%
  40%
  13%
  6%

Q22 What is your ethnic group?

  45%
  27%
  1%
  3%
  2%
  11%
  11%

Q23 Which of the following best describes you?

  48%
  11%
  4%
  10%
  6%
  8%
  2%
  11%

Finally, please add any other comments you would like to make about your GP practice: