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Dear Patient
Many thanks for agreeing to take this short survey. The survey is completely anonymous and it is impossible for you to be identified from the data. Please answer all of the questions and click SEND when you are done or post paper copies in the box at reception or by mail to Castle Gardens Medical Centre, 78 East Hill, Colchester, Essex CO1 2QS. We would like to receive your completed surveys by 1st March 2014 please.
Question 1. How easy is it to get through to a member of staff on the telephone?
Question 2. How easy is it to get an appointment at the time you want?
Question 3. How easy is it to get an appointment with the GP you want to see?
Question 4. How important is it to you that you see a specific GP?
Question 5. Which of the following would you prefer to use to book appointments?
Question 6. Which of the following options would you prefer to access your GP?
Question 7. How satisfied are you with the hours that the surgery is open?
Question 8. Are you aware of all the clinics and services that the Practice provides?
Question 9. Would you recommend the Practice to family or friends?
To help us analyse your answers please can you tell us a few things about yourself:
Are you male or female?
What age are you?
What is your ethnic group?
How would you describe how often you come to the Practice?
Thank you for completing this survey, please add any additional comments/compliments/concerns below.