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Dear Patient

Many thanks for agreeing to take this short survey. The survey is completely anonymous and it is impossible for you to be identified from the data. Please answer all of the questions and click SEND when you are done or post paper copies in the box at reception or by mail to Castle Gardens Medical Centre, 78 East Hill, Colchester, Essex CO1 2QS. We would like to receive your completed surveys by 1st March 2014 please.

Question 1. How easy is it to get through to a member of staff on the telephone?

  11%
  57%
  29%
  3%

Results chart

Question 2. How easy is it to get an appointment at the time you want?

  17%
  54%
  26%
  3%

Results chart

Question 3. How easy is it to get an appointment with the GP you want to see?

  20%
  50%
  26%
  4%

Results chart

Question 4. How important is it to you that you see a specific GP?

  3%
  24%
  42%
  29%
  2%

Results chart

Question 5. Which of the following would you prefer to use to book appointments?

  7%
  72%
  18%
  3%

Results chart

Question 6. Which of the following options would you prefer to access your GP?

  89%
  7%
  4%

Results chart

Question 7. How satisfied are you with the hours that the surgery is open?

  53%
  29%
  10%
  1%
  1%
  2%
  4%

Results chart

Question 8. Are you aware of all the clinics and services that the Practice provides?

  29%
  26%
  13%
  20%
  15%
  23%
  33%
  17%

Question 9. Would you recommend the Practice to family or friends?

  91%
  2%
  7%

Results chart

To help us analyse your answers please can you tell us a few things about yourself:

Are you male or female?

  28%
  64%
  8%

Results chart

What age are you?

  3%
  43%
  27%
  14%
  7%
  6%

Results chart

What is your ethnic group?

  80%
  4%
  3%
  2%
  1%
  1%
  9%

Results chart

How would you describe how often you come to the Practice?

  28%
  50%
  16%
  6%

Results chart

Thank you for completing this survey, please add any additional comments/compliments/concerns below.