Patient Survey 2013-14
How would you normally book your appointment with the surgery, please tick all that apply
Would you prefer to telephone for an appointment, request an appointment at the desk or book an appointment on-line
Since we have moved to a local number (0161) and made some changes to the telephone system have you noticed any improvement
I am able to get through to the practice by telephone at the first attempt, please select all that apply
Once connected how long are you waiting to speak to a receptionist
I am able to get an appointment when I want one
If you need to see a GP urgently, can you normally get seen on the same day
Were you able to see the GP you wanted to see
How easy was it to get an appointment with the GP you wanted to see
How important is it that you see a specific GP when coming to this practice to review a particular long term issue or discuss an ongoing investigation
Is it important that you see the same clinician each time, or are you prepared to see any GP in order to be seen quickly
How long after your appointment time did you wait for your last consultation to start (wait time beyond scheduled start time)
Looking back at your last appointment did you find the waiting time
How do you feel we could improve our services/ information to patients
Are you happy with current surgery opening times
Surgery opening time suggestions
Do you use the Practice Website (www.theavenuemcblackley.nhs.uk) for any of the following
We need to ensure that we obtain feedback from a wide variety of patients. Are you:
What age bracket do you come under
Do you have any additional comments to make