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2013/14 Annual Patient Survey

Thank you for taking part in our annual patient survey.

When did you last access Hospital Services?

  25%
  25%
  38%
  10%

If Hospital Services were accessed, which type of service did you use? (please tick all that apply)

  63%
  12%
  20%
  9%
  3%

Based on this experience, what rating would you give this services? (where 1 is the lowest and 5 highest)

  0%
  4%
  10%
  19%
  19%
  10%
  0%
  1%
  4%
  6%
  9%
  8%
  0%
  6%
  1%
  2%
  2%
  0%

Please tell us ONE thing you feel could have improved your experience on your last visit?

How did you travel to your Hospital appointment(s)?

  77%
  12%
  0%
  0%
  0%
  1%

How long did your journey take from home to get to your appointment?

  32%
  43%
  13%
  0%

How long do you feel is reasonable for you to have to travel from home?

  54%
  29%
  8%
  0%

When did you last access Community Services?

  0%
  1%
  14%
  83%

If Community Services used, which service did you use? (please tick all that apply)

  8%
  4%
  2%
  1%
  0%
  1%

Based on this last experience, what rating would you give this service? (where 1 is lowest and 5 highest)

  2%
  2%
  5%
  1%
  3%

What was the Community service you used?

Please tell us ONE thing you felt could have improved the service most on your last contact?

How did you travel to your Community Services appointment?

  9%
  0%
  0%
  0%
  3%
  0%
  3%

How long did your journey take from home to get to your appointment?

  8%
  3%
  0%
  0%
  89%

How long do you feel is reasonable for you to have to travel from home?

  35%
  1%
  0%
  0%
  64%

The Government's strategy is to promote health care which is provided closer to the patient. Within the East Riding we have community hospitals in Withernsea, Hornsea, Beverley, Bridlington and Goole. Would you be willing to attend these sites if they could provide some of your care?

  83%
  16%
  1%

If the above answer is no, why is this?

Do you have any services which you would like to see provided in the Community Hospitals?

  27%
  51%
  22%

What are they?

Which of the following would you use if held at a Community Hospital?

  50%
  76%
  84%
  76%
  84%
  51%
  27%
  0%

If 'other' selected above, please provide details.

To help us analyse your answers please tell us a few things about yourself. Are you?

  50%
  48%
  2%

How old are you?

  6%
  41%
  20%
  18%
  13%

Do you have a long standing health condition?

  18%
  75%
  1%
  6%

Which of the following best describes you?

  33%
  13%
  9%
  3%
  8%
  31%
  0%

What is your ethnic group?

  98%
  0%
  0%
  0%
  0%
  0%
  2%

Finally, please add any other comments you would like to make about your experiences of using either hospital or community services.