We would be grateful if you would complete the patient survey 2013-2014. The survey will only take a few minutes to complete and is anonymous. Feedback from this survey results will enable the practice to identify areas that may need improvement. Your opinions are therefore very valuable.
Please answer ALL questions that apply to you.
Q1. In the past 12 months, how many times have you seen a doctor/nurse/other from your practice?
None Once or twice Three or four times Five or six times Seven times or more
Q2. How do you rate the way you are treated by receptionists at your practice?
Very poor Poor Fair Good Very good Excellent
Q3. How do you rate the hours that your practice is open for appointments?
Q4. How quickly do you usually get to see that doctor?
Same day Next working day within 2-3 working days Within 4-5 working days Does not apply
Q5. How do you rate this?
Very poor Poor Fair Good Very good Excellent Does not apply
Q6. If you need to see a GP urgently, can you normally get seen on the same day?
Yes No Don't know/never needed to
Thinking about your last consultation with the doctor, how do you rate the following:
Q7. How thoroughly the doctor asked your symptoms and how you are feeling
Q8. The amount of time your doctor spent with you?
Thinking of times you have phoned the practice, how do you rate the following:
Q9. Your ability to get through to the practice on the phone
Very poor Poor Fair Good Very good Excellent Don't know / never tried
Q10. Your ability to speak to a doctor when you have a question or need medical advice
Yes No
Q12. Did you feel the doctor/nurse dealt with your problem to your satisfaction?
Thinking of times you have ordered a prescription:
Q14. Do you know how to order your repeat prescription and how long it takes?
Q15. Are you able to order your repeat prescription easily?
Q17. The practice has a screen in the waiting room which gives information to the patients. How do you rate this?
Q18. Have you visited the practice website in the last 12 months
Q19. How do you rate this?
Poor Good Excellent
Q20. Overall in general, how satisfied are you with the care you get at the practice?
Q21. Would you recommend the practice to someone who has just moved to your local area?
Q22. Are you aware that the practice provides the following services:
Q22a.T ravel Vaccination Services Yes No
Q22b. Medical Acupuncture Yes No
Q22c. Minor Surgery Yes No
Q22d. Contraceptive Services Yes No
It will help us to understand your answers if you could tell us a little about yourself:
Q23. Are you
Male Female
Q24. How old are you?
Under 16 16-44 45-64 65-74 75 or over
Q25. To which of these groups do you consider you belong?
White Black or Black British Asian or Asian British Mixed Chinese Other Ethnic Group
Finally are there any other services you would like the practice to provide
Thank you very much for taking part in this survey-your opinions are very important to us.