We would be very grateful if you would be kind enough to complete this survey about the Debenham Group Practice. We want to provide our patients with the highest possible standard of care and a summary from this survey will help us to identify areas for improvement. Your opinions are very valuable. Please answer ALL the questions you can. There are no right or wrong answers and your responses will be completly anonymous. Thank you.
About Receptionists and Appointments
Q1 How helpful do you find the receptionists at Debenham Group Practice?
Q2 How easy is it to get through to someone at Debenham Group Practice on the phone?
Q3 How easy is it to speak to a doctor or nurse on the phone at Debenham Group Practice?
Q4 If you need to see a GP urgently, can you normally get seen on the same day?
Q5 How important is it to you to be able to book appointments ahead of time?
Q6 How easy is it to book ahead?
Q7 How do you normally book your appointments at Debenham Group Practice? (please X all boxes that apply)
Q8 Which of the following methods would you prefer to use to book appointments? (please X all boxes that apply)
Thinking of your most recent consultation with a doctor or nurse
Q9 How long did you wait for your consultation to start?
Q10 How do you rate how long you waited?
Q11 Is Debenham Group Practice currently open at times that are convenient to you?
Q12 Which of the following additional opening hours would make it easier for you to see or speak to someone? (please X all boxes that apply)
If you haven’t seen a practice nurse/healthcare assistant in the last 6 months please go to Q20. How good was the Practice Nurse/Healthcare Assistant you last saw at:
Q13 Putting you at ease?
Q14 Giving you enough time?
Q15 Listening to you?
Q16 Explaining your condition and treatment?
Q17 Involving you in decisions about your care?
Q18 Providing or arranging treatment for you?
Q19 Would you be completely happy to see this nurse/healthcare assistant again?
Thinking about the care you get from your doctors and nurses overall, how well does the practice help you to:
Q20 Understand your health problems?
Q21 Cope with your health problems
Q22 Keep yourself healthy
Q23 Overall, how would you describe your experience of your GP surgery?
Q24 Would you recommend Debenham Group Practice to someone who has just moved to your local area?
Q25 Are you aware that the Debenham Group Practice has a Patient Participation Group?
If you would like more information on the PPG please contact the Practice Business Manager, Steve Bloomfield, or leave your details with reception.
It will help us to understand your answers if you could tell us a little about yourself
Q25 Are you ?
Q26 How old are you?
Q27 Do you have a long-standing health condition?
Q28 What is your ethnic group?
Q29 Which of the following best describes you?
Finally, please add any other comments you would like to make about your GP practice:
GPAQ-R © 2013 is reproduced with the kind permission of the University of Manchester & University of Cambridge. GPAQ incorporates the Primary Care Assessment Survey (PCAS); with permission from Dr Dana Gelb Safran creator of PCAS. www.gpaq.info