Aldermoor Surgery

Number of Responses: 106

Aldermoor Patient Survey 2014

Is the patient Male or Female?

Female  65%

Male  34%

How old is the patient?

Under 16  4%

16-44  33%

45-64  43%

65-74  13%

75 or over  5%

What is the patient's ethnic group?

White (including White Irish, White European)  91%

Black British (including Caribbean, African)  0%

Asian British (including Asian Indian, Asian Pakistani)  3%

Mixed  0%

Chinese  0%

Other  2%

How long has the patient been a member of this Surgery?

Under 2 years  6%

2-5 years  13%

5-10 years  9%

More than 10 years  69%

No response  3%

When you contacted the surgery to book an appointment, were you able to book one?

Yes  65%

No  33%

No response  2%

Did you experience difficulties getting the appointment you wanted?

Yes  58%

No  38%

No response  4%

If so what was the main difficulty?

N/A  29%

I found it difficult to contact the surgery  26%

I was not able to get an appointment at the time I wanted  7%

I was not able to get an appointment on the day I wanted  25%

No response  13%

How helpful was the receptionist you spoke to?

Helpful  62%

Neither Helpful nor Unhelpful  25%

Unhelpful  11%

No response  2%

What day did you want for the patient's appointment?

Same day  32%

Within 2 working days  46%

Within a week  9%

I just wanted any day  12%

What time did you want the appointment?

Early Morning (08:00-08:59)  13%

Morning (09:00-12:00)  38%

Early Afternoon (14:00-15:59)  11%

Late Afternoon (16:00-17:59)  20%

Evening (18:00 or later)  9%

No response  9%

Was this appointment to see a GP or Nurse?

GP  90%

Nurse  9%

How serious was the health problem?

I felt it was urgent for today  26%

I was worried but happy to wait 2 working days  39%

I was concerned but happy to wait up to a week  16%

It was a routine consultation  17%

Do you feel your health problem could have been dealt with by a telephone consultation with the GP or Nurse?

Yes  11%

No  86%

No response  3%

How long did you have to wait for your appointment, after your appointment time?

Less than 15 minutes  46%

15-29 minutes  34%

30-44 minutes  10%

45-59 minutes  2%

1 hour or more  1%

No response  7%

How acceptable did you find your waiting time?

Completely Acceptable  49%

Acceptable, only a minor inconvenience  25%

Neither acceptable nor unacceptable  6%

An inconvenience  6%

Completely unacceptable  11%

No response  3%

When you visited the surgery for a consultation how happy was the patient with your/their consultation?

Very happy  35%

Happy  43%

Neither Happy nor unhappy  10%

Unhappy  3%

Very unhappy  0%

No response  9%

When you last ordered a repeat prescription how did you notify the surgery that you needed this repeat?

I left prescription at the surgery  36%

Friend/Relative left prescription at the surgery  7%

I used the surgery's web service  41%

I faxed the surgery  0%

I posted the prescription to the surgery  2%

No response  14%

Did you get your prescription sent direct to a pharmacy?

Yes  44%

No  40%

No response  16%

Did you know you can get your prescription sent direct to a pharmacy?

Yes  66%

No  20%

No response  14%

If you used the online web form to order your prescription did you find it easy to use?

It was very easy to use  45%

I struggled to use the form  1%

I haven't used the online web form  41%

No response  13%

Do you always use the same method to order your repeat prescription?

Yes  78%

No  9%

No response  13%

Would you recommend this surgery to your friends and family?

Yes  76%

No  19%

No response  5%

What do you like most about the surgery?

Is there anything the surgery could do to improve its services in the future?