320

Patient Survey Feb 2014

1) Telephones: We have now changed our telephones to a local number (01926 859955). This is the number which was introduced in Nov 2013 and replaced all other numbers such as the 0844 number and the previous 01926 number. How do you find this new system?

  76%
  2%
  10%
  4%
  8%

2) Telephones: If you could change one thing about the new system what would it be?

3) Telephones: How easy do you find it getting through on the telephone?

  18%
  55%
  16%
  5%
  6%

4) Text Messages: If the surgery has your mobile number we can now send text reminders about your appointments. Would you find this helpful?

  69%
  22%
  9%

5) On-Line Services: Did you know that you can now make appointments and order your repeat prescriptions on-line? Please let us know which you use if any.

  5%
  25%
  12%
  33%
  25%

6) On-Line Services: We are always looking at ways to improve access for our patients and one way, was to look at allowing patients to update their records via our website. This would be for things like Height, Weight, Smoking, Mobile telephone numbers and email addresses. Would you use this if it were available?

  60%
  25%
  15%

7) On-Line Services: What other services would you like to see available?

8) Practice Website: Lots of information can be found on our practice website www.abbeymedicalcentre.co.uk. How often do you visit the website?

  2%
  20%
  26%
  40%
  12%

9) Practice Website: Thinking about the previous question what other information would you like to see added to the website?

10) Receptionist: How helpful are the reception staff?

  61%
  34%
  0%
  5%

11) Admin Staff (Secretaries, Prescription Clerks,Medical Reports, Practice Manager): Have you ever had the need to speak to any of the admin staff? Thinking about the last time you spoke to someone how helpful were they at answering your question?

  47%
  34%
  9%
  1%
  0%

In relation to the above who did this apply to?;

  13%
  16%
  19%
  6%

12) Have you recently attended A&E, if so how often?

  5%
  0%
  1%
  80%
  14%

13) Thinking about the A&E question above, if you have attended can you let us know when this was. Please tick all apply.

  6%
  3%
  4%
  2%

14) What other services would you like to see at the surgery

15) Age

  21%
  15%
  35%
  21%
  1%
  7%

16) Gender

  25%
  61%
  14%