30

Patient Survey January 2014

Speed at which the telephone was answered initially

  0%
  100%

  16%
  84%

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  6%
  94%

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  3%
  97%

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  20%
  80%

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  53%
  47%

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Length of time you had to wait for an appointment

  6%
  94%

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  3%
  97%

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  6%
  94%

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  6%
  94%

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  20%
  80%

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  56%
  44%

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Convenience of day and time of your appointment

  6%
  94%

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  0%
  100%

  13%
  87%

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  3%
  97%

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  6%
  94%

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  70%
  30%

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Seeing the Doctor of your choice

  3%
  97%

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  0%
  100%

  6%
  94%

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  13%
  87%

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  3%
  97%

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  73%
  27%

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Length of time waiting to check in with Reception

  3%
  97%

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  6%
  94%

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  3%
  97%

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  10%
  90%

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  23%
  77%

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  53%
  47%

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Length of time waiting to see the Doctor or Nurse

  6%
  94%

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  3%
  97%

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  10%
  90%

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  10%
  90%

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  13%
  87%

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  56%
  44%

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Opportunity of speaking to a Doctor or Nurse on the telephone when necessary

  13%
  87%

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  3%
  97%

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  3%
  97%

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  10%
  90%

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  16%
  84%

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  53%
  47%

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Opportunity of obtaining a home visit when necessary

  50%
  50%

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  0%
  100%

  0%
  100%

  3%
  97%

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  13%
  87%

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  33%
  67%

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Prescription ready on time

  6%
  94%

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  3%
  97%

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  13%
  87%

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  3%
  97%

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  3%
  97%

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  70%
  30%

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The information provided by the Reception staff

  3%
  97%

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  3%
  97%

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  6%
  94%

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  6%
  94%

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  13%
  87%

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  66%
  34%

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The helpfulness of the Reception staff

  0%
  100%

  6%
  94%

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  6%
  94%

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  3%
  97%

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  16%
  84%

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  60%
  40%

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My overall satisfaction with this Practice

  0%
  100%

  3%
  97%

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  10%
  90%

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  3%
  97%

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  10%
  90%

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  66%
  34%

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Do you think the patient call system should be equipped with audio also?

  56%
  44%

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  36%
  64%

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