30

Patient Survey January 2014

Speed at which the telephone was answered initially

  0%
  100%

  16%
  84%

  6%
  94%

  3%
  97%

  20%
  80%

  53%
  47%

Length of time you had to wait for an appointment

  6%
  94%

  3%
  97%

  6%
  94%

  6%
  94%

  20%
  80%

  56%
  44%

Convenience of day and time of your appointment

  6%
  94%

  0%
  100%

  13%
  87%

  3%
  97%

  6%
  94%

  70%
  30%

Seeing the Doctor of your choice

  3%
  97%

  0%
  100%

  6%
  94%

  13%
  87%

  3%
  97%

  73%
  27%

Length of time waiting to check in with Reception

  3%
  97%

  6%
  94%

  3%
  97%

  10%
  90%

  23%
  77%

  53%
  47%

Length of time waiting to see the Doctor or Nurse

  6%
  94%

  3%
  97%

  10%
  90%

  10%
  90%

  13%
  87%

  56%
  44%

Opportunity of speaking to a Doctor or Nurse on the telephone when necessary

  13%
  87%

  3%
  97%

  3%
  97%

  10%
  90%

  16%
  84%

  53%
  47%

Opportunity of obtaining a home visit when necessary

  50%
  50%

  0%
  100%

  0%
  100%

  3%
  97%

  13%
  87%

  33%
  67%

Prescription ready on time

  6%
  94%

  3%
  97%

  13%
  87%

  3%
  97%

  3%
  97%

  70%
  30%

The information provided by the Reception staff

  3%
  97%

  3%
  97%

  6%
  94%

  6%
  94%

  13%
  87%

  66%
  34%

The helpfulness of the Reception staff

  0%
  100%

  6%
  94%

  6%
  94%

  3%
  97%

  16%
  84%

  60%
  40%

My overall satisfaction with this Practice

  0%
  100%

  3%
  97%

  10%
  90%

  3%
  97%

  10%
  90%

  66%
  34%

Do you think the patient call system should be equipped with audio also?

  56%
  44%

  36%
  64%