West Oak Surgery

Number of Responses: 163

Patient Satisfaction Survey January 2014

1. A warm welcome. As the first point of contact with the surgery, how polite and helpful do you find the receptionists, on the telephone and at the surgery?

Very helpful  76%

Fairly helpful  20%

Not very helpful  2%

Not all helpful  0%

Don't know  0%

2. How effective are the receptionists/secretaries in dealing with your enquiry?

Excellent  46%

Very good  40%

Good  7%

Fair  4%

Poor  0%

3. How easy is it to speak to a doctor or nurse on the phone?

Very easy  42%

Fairly easy  30%

Not very easy  3%

Not at all easy  0%

Haven't tried  23%

No response  2%

4. If you need to see a GP urgently, can you normally get seen on the same day?

Yes  55%

No  19%

Don't know  7%

Never needed to  17%

No response  2%

5a. How important is it to you to be able to book appointments in advance?

Important  85%

Not important  13%

No response  2%

5b. How easy is it to book in advance?

Very easy  55%

Fairly easy  36%

Not very easy  4%

Not at all easy  1%

No response  4%

Please comment on how you think we can improve on any of the above.

6. At your most recent consultation, how did you rate the GPs understanding of your condition / concerns?

Very good  61%

Good  28%

Fair  6%

Poor  1%

No response  4%

7a. How do you rate the practice services provided by the Practice Nurse?

Very good  69%

Good  19%

Fair  4%

Poor  0%

No response  8%

7b. How do you rate the practice services provided by the Healthcare Assistant?

Very good  52%

Good  20%

Fair  1%

Poor  0%

No response  27%

If you are unhappy with any of the above consultations, please let us know why in the box below.

8. Which of the following methods would you prefer to use to book appointments?

9a. How do you find the online repeat prescription service?

Very easy to use  22%

Fairly easy  5%

Not very easy  1%

Don't know / Haven't tried  67%

No response  5%

9b. Would you like your repeat items sent to a pharmacy of your choice?

Yes  49%

No  12%

Not sure  14%

Do not use the same pharmacy each time  15%

No response  10%

10a. In general, how satisfied are you with the care you receive at West Oak Surgery.

Very satisfied  75%

Satisfied  19%

Dissatisfied  0%

No response  6%

10b. Would you recommend West Oak Surgery to someone new to the area?

Yes  89%

No  3%

Don't know  4%

No response  4%

Please use the box below to comment on any of your answers.

Are you?

Male  38%

Female  54%

No response  8%

How old are you?

Under 18  1%

18 to 24  5%

25 to 34  8%

35 to 44  14%

45 to 54  9%

55 to 64  16%

65 to 74  28%

Over 75  12%

No response  7%

What is your ethnic group?

How often to you visit the surgery?

Almost weekly  0%

Fairly regularly  11%

Only when necessary  75%

Hardly at all  8%

No response  6%