Regents Park Surgery

Number of Responses: 108

Patient Experience 2013-14

How do you normally book your appointments to see a GP or nurse from our Surgery?

Which of the following methods would you prefer to use to book appointments from our surgery?

How satisfied are you with the hours that we are open?

Very satisfied  33%

Fairly satisfied  43%

Neither satisfied or dissatisfied  10%

Fairly dissatisfied  6%

Very dissatisfied  0%

Not sure when you are open  4%

No response  4%

When you last requested to make an appoitment with the doctor, were you offered telephone triage by the receptionist i.e. the doctor will call you back?

Yes  66%

No  27%

No response  7%

If so, how long did you have to wait for the doctor to call you back?

0 - 15 mins  16%

15 - 30 mins  15%

30 - 45 mins  20%

45+ mins  12%

Did not call back  0%

No response  37%

How satisfied are you with the telephone triage service by the doctor?

Very satisfied  34%

Fairly satisfied  25%

Neither satisfied or dissatisfied  1%

Fairly dissatisfied  0%

Very dissatisfied  5%

No response  35%

Did you know that we have an online repeat prescribing service?

Yes  37%

No  45%

No response  18%

How satisfied are you with the online repeat prescribing service?

Very satisfied  19%

Fairly satified  7%

Neither satisfied nor dissatisfied  5%

Fairly dissatisfied  0%

Very dissatisfied  0%

Do not use this service  3%

No response  66%

Would you recommend the surgery to family or friends?

Yes  75%

No  4%

No response  21%

About you.Are you male or female?

Male  25%

Female  61%

No response  14%

How old are you?

Under 18  1%

18 - 24  5%

25 - 34  20%

35 - 44  14%

45 - 54  16%

55 - 64  8%

65 - 74  11%

75 - 84  9%

85 or over  3%

No response  13%

What is your ethnic group?

White - British  78%

White - Irish  1%

White - European  0%

White - Other  2%

Mixed - White & Black Caribbean  0%

Mixed - White & Black African  0%

Mixed - White & Asian  0%

Mixed - Other  0%

Asian or Asia British - Indian  0%

Asian or Asia British - Pakistani  0%

Asian or Asia British - Bangladeshi  1%

Asian or Asia British - Other  1%

Black or Black British - Caribbean  0%

Black or Black British - African  0%

Black or Black British - Other  0%

Chinese  0%

Other ethnic group  0%

No response  17%