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Please complete this Patient Experience Survey about your doctor and Penny's Hill Practice. The Practice endeavours to improve and update the service provided with consideration to the wishes of its patients.A summary from this survey will be fed back and discussed with the Patient Participation Group. Any areas identified for improvement and in agreement with the Patient Participation Group will be addressed. Finally the results will be published on the Practice website

Your opinions are very valuable. Please answer ALL the questions you can. There are no right or wrong answers and your doctor will NOT be able to identify you from your answers. Thank you.

Clinical Care

About Your Last Visit to the GP

Q1/ How good was the GP concerning the following:-

Being polite and considerate?

  80%
  11%
  6%
  0%
  0%
  0%
  3%

Listening to you?

  75%
  17%
  4%
  0%
  0%
  0%
  4%

Giving you enough time?

  68%
  22%
  5%
  1%
  0%
  1%
  3%

Explaining tests and treatment?

  61%
  20%
  8%
  1%
  0%
  4%
  6%

Involving you in decisions about your care?

  51%
  24%
  6%
  1%
  0%
  8%
  10%

Treating you with care and concern?

  63%
  22%
  4%
  1%
  0%
  1%
  9%

Q2 Did you have confidence and trust in the GP you saw or spoke to?

  77%
  15%
  2%
  1%
  5%

Q3 Did you feel you were treated with dignity and respect while in the Practice?

  83%
  11%
  0%
  0%
  6%

Q4 Would you be completely happy to see this GP again?

  91%
  1%
  8%

Please enter the name of the GP/Nurse you recently saw and add any additional comments:

ACCESS

The Doctors at Penny's Hill Practice have planned a building extension to provide more room to see patients in.

Q5 Do you think building the new extension is desirable for forward planning?

  67%
  3%
  23%
  7%

Q6 How helpful do you find the receptionists at your GP Practice?

  52%
  36%
  5%
  2%
  1%
  4%

Q7 Generally, how easy is it to get through to someone at your GP Practice on the phone?

  22%
  51%
  12%
  5%
  1%
  4%
  5%

Q8 How easy is it to speak to a doctor or nurse on the phone at your GP Practice?

  15%
  34%
  11%
  2%
  3%
  29%
  6%

Q9 If you need to see a GP urgently, can you normally get seen on the same day?

  52%
  11%
  31%
  6%

Q10 How important is it to you to be able to book appointments ahead of time in your Practice?

  81%
  15%
  4%

Q11 How easy is it to book ahead in your Practice?

  32%
  45%
  7%
  1%
  2%
  7%
  6%

Q12 How do you normally book your appointments for a GP at your Practice? (please X all boxes that apply)

  41%
  76%
  7%
  0%

Q13 Which of the following methods would you prefer to use to book appointments at your Practice? (please X all boxes that apply)

  38%
  74%
  30%
  0%

Getting an Appointment:

Q14 How quickly do you usually get seen?

  32%
  41%
  11%
  9%
  1%
  6%

Q15 How do you rate how quickly you were seen?

  19%
  39%
  20%
  10%
  3%
  0%
  2%
  7%

Thinking of times when you are willing to see any doctor:

Q16 How quickly do you usually get seen?

  43%
  29%
  4%
  7%
  12%
  5%

Q17 How do you rate how quickly you were seen?

  21%
  38%
  17%
  5%
  2%
  0%
  9%
  8%

Thinking of your most recent consultation with a doctor or nurse

Q18 How long after your appointment time do you normally wait to be seen?

  18%
  46%
  25%
  2%
  1%
  0%
  8%

Q19 How do you feel about how long you normally have to wait to be seen?

  10%
  30%
  26%
  21%
  4%
  1%
  1%
  7%

Opening times

Q20 Is your GP Practice currently open at times that are convenient to you?

  82%
  9%
  2%
  7%

Q21 Which of the following additional opening hours would make it easier for you to see or speak to someone? (please X all boxes that apply)

  17%
  19%
  23%
  38%
  12%
  26%

If you haven’t seen a nurse in the last 6 months please go to Q22.

Q22 How good was the nurse you last saw at:

Giving you enough time?

  52%
  13%
  4%
  1%
  0%
  4%
  26%

Listening to you?

  45%
  13%
  7%
  0%
  0%
  5%
  30%

Explaining your tests and treatment?

  44%
  15%
  4%
  0%
  0%
  5%
  32%

Involving you in decisions about your care?

  29%
  13%
  8%
  0%
  0%
  20%
  30%

Treating you with care and concern?

  42%
  17%
  6%
  0%
  0%
  6%
  29%

Would you have confidence and trust in the nurse you saw or spoke to?

  66%
  1%
  33%

Overall Experience

Thinking about the care you get from your doctors and nurses overall, how well does the practice help you to:

Q23 Understand your health problems?

  77%
  13%
  1%
  2%
  7%

Q24 Cope with your health problems

  75%
  9%
  3%
  2%
  11%

Q25 Keep yourself healthy

  68%
  17%
  2%
  5%
  8%

Q26 Overall, how would you describe your experience of your GP surgery?

  46%
  27%
  11%
  6%
  1%
  0%
  9%

Q27 Would you recommend your GP surgery to someone who has just moved to your local area?

  67%
  22%
  2%
  1%
  1%
  7%

About you

The following questions will help us to see how experiences vary between different groups of the population. Please note the answers are confidential

Q28 Are you ?

  43%
  51%
  6%

Q29 How old are you?

  0%
  13%
  19%
  34%
  28%
  6%

Q30 Do you have a long-standing health condition?

  58%
  32%
  4%
  6%

Q31 What is your ethnic group?

  91%
  1%
  1%
  0%
  0%
  0%
  7%

Q32 Which of the following best describes you?

  27%
  0%
  0%
  1%
  4%
  58%
  2%
  8%

Q33 Transport

Please provide details of how you usually get to the Surgery.

  1%
  2%
  70%
  19%
  2%
  6%

Finally, please add any other comments you would like to make about your GP Practice:

GPAQ-R © 2013 is reproduced with the kind permission of the University of Manchester & University of Cambridge. GPAQ incorporates the Primary Care Assessment Survey (PCAS); with permission from Dr Dana Gelb Safran creator of PCAS. www.gpaq.info