We would be grateful if you would complete this survey about Park Road Surgery. Your healthcare and practice team want to provide the highest standard of care. Feedback from this survey will help us to identify areas that may need improvement.
Please tick all the questions that apply to you. There are no right or wrong answers and the actual survey takes about five minutes. Your opinions are extremely important to us.
We also would like your thoughts on the final section for our Patient Participation Group. This helps direct the group with relevant initiatives to support our patient population.
Thank you.
Current Receptionist and appointments service
Q1 How helpful do you find the receptionists at the GP practice?
Q2 How easy is it to get through to the practice by phone?
Q3 How easy is it to speak to a doctor or nurse on the phone at the GP practice?
Q4 If you need to see a GP urgently, can you normally be seen on the same day?
Q5 How easy is it to book ahead in the practice?
Q6 How far in advance would you like to be able to book an appointment with a GP?
Q7 How do you normally book your appointments at the practice? Please tick all boxes that apply.
Q8 Which of the following methods would you prefer to use to book appointments at the practice? Please tick all boxes that apply.
About opening times
Q9 Is the GP practice currently open at times that are convenient to you?
Q10 Which of the following additional opening hours would make it easier for you to see or speak to someone? Please tick all boxes that apply.
How good was the last GP you saw at each of the following?
Q11 Giving you enough time
Q12Listening to you
Q13 Explaining tests and treatments
Q14 Involving you in decisions about your care
Q15 Treating you with care and concern
Q16 Did you have confidence and trust in the GP you saw or spoke to?
How good was the last nurse you saw at each of the following?
(If you haven’t seen a nurse in your practice in the last 6 months, please go to Q23)
Q17 Giving you enough time
Q18 Listening to you
Q19 Explaining tests and treatments
Q20 Involving you in decisions about your care
Q21Treating you with care and concern
Q22 Did you have confidence and trust in the nurse you saw or spoke to?
OVERALL
Q23 Overall, how would you describe your experience at the GP practice?
Q24 Would you recommend the GP practice to someone who has just moved to your local area?
To help us to analyse response it would help if you could tell us a little about yourself
Q25 Are you?
Q26 How old are you?
Q27 Do you have a long-standing health condition?
Q28 How do you normally get to the surgery?
Q29 How do you mostly access information about the surgery?
End of survery - Thank you
Edited version © 2011 GPAQ V3 including all individual questions is copyright University of Cambridge/University of Manchester
(edited with input from Park Road Surgery Patient Participation Group)
Park Road Surgery Patient Participation Group
Park Road Surgery has an active Patient Participation Group (PPG) which you are welcome to join and which works on your behalf. We are continually looking at relevant initiatives to support your local surgery and the services it provides.
If you have the time today we would like to know if you have interest in the following:
Are there any other topics that you would like us to look at on your behalf?
If you have an interest in joining us please see further details on the website or email emma.nicholls5@nhs.net for further details.