311

Patient Survey 2014

1. Are you?

  35%
  64%

2. How old are you?

  3%
  16%
  23%
  22%
  22%
  10%
  4%

3. What is your ethnic group?

  88%
  1%
  0%
  7%
  0%
  0%
  4%

4. Which category best describes you?

  9%
  5%
  7%
  33%
  3%
  5%
  2%
  4%
  3%
  24%

5. Do you have a long-standing health condition?

  50%
  49%
  1%

6. Is the surgery currently open at a time convenient to you?

  98%
  1%

7. Are you aware that we have a nurse available on a Thursday eveining for pre-booked appointments?

  36%
  63%
  1%

8. Are you aware that we have a doctor and nurse available on a Saturday morning for pre-booked appointments?

  51%
  48%
  1%

9. How helpful do you find the receptionists at the surgery?

  30%
  52%
  12%
  3%
  0%

10. How easy is it to get through to someone at the surgery on the telephone?

  9%
  36%
  35%
  10%
  7%
  3%

11. When you last telephoned the surgery, how long did you wait for a response?

  50%
  37%
  11%
  2%

12. When you last telephoned the surgery, did you get through to the department you wanted? (e.g. prescriptions, appointments)

  88%
  10%
  2%

13. How satisfied are you with the entrance and waiting room?

  26%
  54%
  15%
  2%
  0%

14. Do you feel the waiting room has improved in the last 12 months?

  67%
  32%

15. if there was sometjing relatively simple we could implement to improve our facilities or service, what would it be?

16. Are you aware you can book appointments on line?

  65%
  33%
  2%

If you are interested in being set up for online services please write your email address below and we can help get you set up or you can ask at reception

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17. Which of the following methods would you prefer to use to book appointments?

  16%
  17%
  47%
  18%

18. How quickly are you normally seen by any doctor?

  28%
  51%
  16%
  3%

19. How do you rate this?

  23%
  42%
  23%
  9%
  0%
  3%

20. Compared to your booked appointment time, when were you called to see the doctor/ nurse?

  14%
  43%
  27%
  8%
  5%
  3%

21. Does your Doctor: Give you enough time?

  95%
  4%
  1%

22. Does your Doctor: Listen to you?

  97%
  1%
  2%

23. Does your Doctor: Explain tests and treatments?

  96%
  2%
  2%

24. Does your Doctor: Involve you in decisions about your care?

  94%
  4%
  2%

25. Does your Doctor: Treast you with care, respect and dignity?

  98%
  0%
  2%

26. Did you have confidence and trust in the Doctor you saw?

  95%
  2%
  3%

27. Does your Nurse: Give you enough time?

  93%
  5%
  2%

28. Does your Nurse: Listen to you?

  97%
  1%
  2%

29. Does your Nurse: Explain tests and treatments?

  97%
  1%
  2%

30. Does your Nurse: Involve you in decisions about your care?

  93%
  2%
  5%

31. Does your Nurse: Treat you with care, respect and dignity?

  96%
  1%
  3%

32. Did you have confidence and trust in the Nurse you saw?

  96%
  1%
  3%

33. Overall, how would you describe your experience of this surgery?

  31%
  49%
  16%
  2%
  0%

34. Would you recommend this surgery to someone who has just moved to this area?

  92%
  6%
  2%

35. Are you aware that there is a Patient Participation Group representing the views of the patients at this surgery?

  38%
  61%

If you are interested in becoming a member of the Patient Participation Group please send an email to caxton.surgery@nhs.net or ask at reception