48

Patient Feedback Survey

How easy is it for you to get through to the surgery by telephone?

  12%
  39%
  31%
  16%
  0%
  0%

How easy is it to speak to a doctor or nurse on the phone at the practice?

  10%
  33%
  14%
  14%
  4%
  22%

If you need to see a GP urgently, can you normally get seen on the same day?

  54%
  31%
  14%

How important is it to you to be able to book appointments ahead of time?

  89%
  10%

How do you normally book your appointments?

  25%
  68%
  20%
  0%

Which of the following methods would you prefer to use to book appointments?

  20%
  75%
  33%
  0%

Is the GP practice currently open at times that are convenient to you?

  81%
  16%
  3%

If you have attended Accident and Emergency in the last year, did any of the following contribute to your decision to go there?(Select all that apply)

  47%
  4%
  4%
  14%
  14%
  4%
  14%
  10%

What is your first source of information when you need health advice or information urgently?

  33%
  4%
  6%
  43%
  4%
  8%

How do you find our waiting rooms? (Select all that apply)

  35%
  10%
  37%
  31%
  4%

What do you prefer in the waiting area?

  72%
  20%
  6%

How informative do you find our noticeboards?

  29%
  47%
  4%
  4%
  14%

How do you rate the overall cleanliness of the surgery?

  47%
  27%
  22%
  0%
  2%

With regards to our reception team, how would you rate them on the following:

Staffing levels

  31%
  35%
  16%
  12%
  4%

Confidentiality

  45%
  31%
  14%
  4%
  4%

Efficiency

  37%
  29%
  18%
  10%
  4%

Approachability

  43%
  22%
  20%
  4%
  8%

Do you have any other comments you would like to add?