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2014 Patient Survey

1. How satisfied are you with our current opening hours?

Monday – Friday 8.00-13.00, 14.00-1800

Early appointments Monday 07.30 – 08.00

Late appointments Tuesday 18.30 – 19.15

  57%
  33%
  5%
  1%
  4%

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Are you aware that we are currently offering early morning and evening appointments?

  52%
  46%
  2%

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In the last 6 months, have you been able to get an appointment with a doctor a week in advance?

  43%
  41%
  16%

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In the last 6 months, have you been able to get an appointment with a doctor on the same day that you tried to book

  83%
  10%
  7%

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70% of our GP appointments can be booked on the day. 30% of GP appointments can be booked up to 7 days ahead. Would you prefer more appointments made available for advance booking (which would mean that you would have less choice if you needed to be seen on the day with an acute problem)?

  40%
  56%
  4%

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6. How would you rate our ability to deal with your telephone requests, in terms of; Length of time you had to wait before speaking to someone?

  26%
  62%
  7%
  0%
  5%

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3. How would you rate our ability to deal with your telephone requests, in terms of; Politeness?

  57%
  32%
  2%
  0%
  9%

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Many of our patients prefer to see a doctor of the same sex as them. In the last 6 months have you had any difficulty in doing this?

  4%
  83%
  13%

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8. We try to strike a balance between seeing any doctor who can help you when you need it, and the continuity offered by always seeing the same doctor. How important is it that you see the same doctor every time

  25%
  36%
  22%
  9%
  8%

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For those who regard seeing the same doctor as important, how often are you able to do this

  15%
  31%
  11%
  8%
  35%

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If you have used our website in the last 6 months, how would you rate it in terms of; ease of use?

  12%
  27%
  4%
  0%
  57%

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3. If you have used our website in the last 6 months, how would you rate it in terms of; ability to find what you are looking for?

  13%
  30%
  4%
  0%
  53%

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If you regularly request repeat prescriptions, how satisfied are you with the way in which your requests are handled?

  34%
  22%
  1%
  1%
  42%

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Do you usually collect your prescription from the practice or do you arrange to have it sent directly to a nominated pharmacy?

  37%
  28%
  35%

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Please make any other comments or suggestions about the services provided by the practice.