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Patient Survey (2014)

In the past 12 months, how many times have you or a member of your family seen a doctor or a nurse at the practice?

  13%
  43%
  26%
  15%
  3%

In your openion how welcoming and comfortable are our practice premesis?

  0%
  2%
  20%
  43%
  31%
  4%

When requesting an appointment please rate how courteous and helpful our reception staff are?

  1%
  5%
  20%
  40%
  31%

Please rate how easily you were able to make an appointment with a doctor within 48 hours

  2%
  12%
  28%
  31%
  23%
  4%

Please rate how easily you were able to make an appointment with a doctor more than 2 days in advance

  3%
  11%
  26%
  33%
  20%
  7%

How do you rate the doctor/nurse listening and explaining clearly?

  0%
  4%
  20%
  39%
  33%
  4%

Have you requested a telephone consultation?

  35%
  53%
  12%

If yes, how satisfied are you with your telephone consultation?

  1%
  1%
  10%
  14%
  12%
  62%

Please rate how well the practice opening hours matches your requirements

  0%
  4%
  25%
  38%
  25%
  8%

Are you aware of our late evening surgeries on Mondays?

  36%
  56%
  8%

Are you aware that you can order repeat prescriptions online through our website?

  65%
  27%
  8%

How do you rate this service?

  0%
  3%
  14%
  19%
  17%
  47%

When waiting for your appointment do you read the information screen, notice boards and posters in the waiting area?

  90%
  5%
  5%

Do you find the information interesting and helpful?

  88%
  2%
  10%

Would you recommend this practice to others?

  92%
  2%
  6%

Please add a comment or a suggestion about the services we provide or any aspect of the practice