We wish to try and improve the service that we give at The Park Surgery and would be very grateful if you would take a few minutes of your time to complete the following questionnaire.
Please answer the questions that apply to you by putting a tick in one box unless more than one answer is allowed;
Please answer all of the questions and click 'Send Survey' when you are done.
Q1. How far ahead do you like to book your appointments for routine non urgent visits to the doctor?
Q2. How important is it for you to be able to book ahead of time?
Q3. Did you know that you can book appointments up to 6 weeks in advance?
Q4. Which of the following methods would you prefer to use to book appointments at our Practice?(please tick all boxes that apply)
Q5. Over the past 6 months,thinking of times when you have wanted to see a doctor, did you find the following(please put a tick in one circle of each row)Getting through on the phoneNot easy Very easy Fairly easy Not very easy Not at all easy Don't know Speaking to a doctor in an emergencyNot tried Very easy Fairly easy Not very easy Not at all easy Don't know Speaking to a nurse on the phone about mattersNot tried Very easy Fairly easy Not very easy Not at all easy Don't know Speaking to a doctor on the phone about mattersNot tried Very easy Fairly easy Not very easy Not at all easy Don't know Getting an appointment for the time you wantedNot tried Very easy Fairly easy Not very easy Not easy at all Don't know Get to see the GP you wantedNot tried Very easy Fairly easy not very easy not at all easy Don't know
Getting through on the phone
Speaking to a doctor in an emergency
Speaking to a nurse on the phone about matters
Speaking to a doctor on the phone about matters
Getting an appointment for the time you wanted
Get to see the GP you wanted
[Q6. Have you ever had a telephone consultation?
[Q7. Do you feel that your problem was sorted out satisfactorily over the telephone
[Q8. Would you use a telephone consultation again?
[Q9. Which of following do you use to find information about the surgery?
[Q10. Have you ever looked at the practice website?(www.theparksurgery.com)
[Q11. Did you find what you were looking for?
[Q12. Did you know that you can now book appointments online?
[Q13. Please let us know how we can improve our services
It will help us understand your questionnaire if you could tell us a little about yourself
[Age
[What is your ethnic group?
[Which of the following best describes you?