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Westgate Practice Patient Survey 2013/2014

About Receptionists and Appointments

How helpful do you find the receptionists at your GP practice?

  69%
  24%
  4%
  0%
  3%

How easy is it to get through to your GP Practice on the phone?

  19%
  37%
  31%
  10%
  3%

If you need to see a GP urgently, can you normally get seen on the same day?

  43%
  41%
  14%
  2%

How do you normally book your appointments at your Surgery? (please X all boxes that apply)

  36%
  75%
  20%

Which of the following methods would you prefer to use to book appointments at your Practice ? (Please X all boxes that apply)

  36%
  66%
  28%

Thinking of times when you want to see a particular Doctor:How quickly do you get seen?

  28%
  38%
  30%
  12%

Thinking about the care you get from your Doctors and nurses overall, how well does the Practice help you to:Understand your health problems?

  77%
  18%
  3%
  2%

Overall, how would you describe your experience of your GP Practice?

  30%
  36%
  15%
  11%
  3%
  0%
  5%

Would you recommend your GP Practice to someone who has just moved to your local area?

  56%
  31%
  9%
  1%
  3%

Are you aware you can book on line with Doctors & Nurses by your GP website?

  62%
  26%
  8%
  4%

Which are the following additional opening hours would make it easier for you to see or speak to someone? (Please X all boxes that apply)

  39%
  34%
  30%
  34%

Thinking about the care you get from your Doctors and nurses overall, how well does the Practice help you:Understanding your health problems

  78%
  15%
  3%
  4%

It would help us to understand your answers if you could tell us a little about yourself:Are you?

  36%
  62%
  2%

How old are you?

  3%
  51%
  27%
  12%
  4%
  3%

Do you have a long standing health condition?

  39%
  46%
  12%
  3%

What is your ethnic group?

  48%
  17%
  10%
  11%
  6%
  2%
  3%
  3%

Which of the following best describes you?

  55%
  8%
  4%
  6%
  8%
  16%
  3%