Your general level of satisfaction with the practice
Ease of contacting the practice on the telephone
Satisfaction with the day and time arranged for your appointment
Chances of seeing a doctor or nurse within 48 hours
Chances of seeing a doctor or nurse of your choice
Opportunity of speaking to a doctor or nurse on the telephone when necessary
Comfort of waiting room
Length of waiting time
Comments
My overall satisfaction with this visit
The doctor/nurse’s ability to really listen to me was
The doctor/nurse’s explanation of things to me was
My confidence in this doctor/nurse’s ability is
The opportunity I was given to express my concerns or fears was
The respect shown to me by the doctor/nurse was
The amount of time given to me for this visit was
How do you rate our reception team
How do you rate our dispensary team
How do you rate our general cleanliness of surgery
How do you rate our opening hours
Did you know you can book appointments online?
Did you know you can order prescriptions online?
Would you be interested in registering for online services?
Did you know we have a patient reference group?
Would you be interested in joining our patient reference group? (Please ask reception for details)
In order to increase the number of available appointments with the nurses at the practice, we are considering stopping the drop-in service from 9am-10am. This would mean that all nurse appointments can be pre-booked therefore reducing waiting times for an appointment and in surgery. How happy would uo be with this proposed change?
Thank you for completing this questionnaire.