APPOINTMENTS
As a result of last year’s survey, this year we have increased the number of appointments we offer per week. We have also brought in early morning ‘commuter slots’ from 7am on a Thursday morning for the benefit of those who want to come in before school or work.
I can usually get the ROUTINE appointment I need
I can usually get the SAME DAY appointment I need
I can usually see my own doctor for a routine appointment
I use the online appointment booking system
When would be the most convenient time for you to see a doctor or nurse?
(Tick any that apply)
(optional) Please comment on your appointment booking experience.
THE WAITING EXPERIENCE
As a result of last year’s survey, this year we introduced catchup slots in the doctors’ schedules to help reduce waiting times. We hope to refurbish the waiting room this year.
The waiting area is pleasant
The length of time I usually have to wait is satisfactory
Our reception staff are friendly, polite and helpful
(optional) Please comment on how we could improve your waiting experience
PRESCRIPTIONS
Our prescription service is efficient
How do you usually order your repeat prescriptions?
(optional) Please comment on how we could improve your repeat prescription ordering experience
TELEPHONING
As a result of last year’s survey, this year we have changed our telephone menu to make it simpler and easier to get through. We have also the doubled the number of incoming lines so you are less likely to hear the engaged tone.
At peak times (9-10am, 2-3pm) I usually get through in
At off peak times I get through in
Our staff are friendly, polite and helpful on the phone
(optional) Please comment on how we could improve your telephone experience.
DOCTORS
How do you rate your doctors' clinical care and knowledge
General manner?
Communication of your care?
Administrative follow up?
NURSES
How do you rate the nurses' clinical care and knowledge?
General manner
Administrative Follow up
(Optional) Comment on treatment room/nurse experience
COMMUNICATION
We are starting to use email more to communicate with our patients as it is a sensible way of keeping our costs down.
What would be your chosen way to receive the following information?
Surgery Newsletter
Test Results
Request for you to make an appointment
Do you feel the surgery gives you plenty of opportunity for feedback?
WEBSITE
Do you use our website?
Do you use our website to make appointments?
Do you use our website to order repeat prescriptions?
(optional) How could we improve our website?
GENERAL OVERVIEW
Overall, how do you rate The Hart Surgery
(optional) What is particularly good about the Hart Surgery?
(optional) If you could change one thing about the surgery, what would it be? (Please note that we are aware that our car parking facilities are far from ideal but we are currently unable to do anything about it)